Z & R Furniture — Local services in Prince Frederick

I bought a rocker to be used as a nursery chair from this place shortly after they opened this location. Grant it, I bought the rocker without seeing it in person, BUT I did sit in the sectional and was assured the recliner was like the sectional just a gray instead of brown, and half the size/normal recliner size. The female owner/manager made a stink about the price the nice sales gentleman said he could sell it for claiming “she’d get me back later to make up the cost.” I’m assuming because initially I planned to come back if this was a good experience since I have an entire living room and dining room to furnish next. Long story short she kept emphasizing that I could not return the chair for any reason…at least 4 times when I was signing and paying for the chair. This should’ve been my hint to not buy and insist on seeing first since the chair was supposed to be a floor model anyway she just hadn’t gotten it from the warehouse. We picked up the chair and got it home. The thing is HIDEOUS. It’s not gray, it’s denim blue and it’s 3/4 the size of the sectional! The thing is GIGANTIC. There is NO WAY she didn’t know this when she kept reiterating I couldn’t return. She knew this chair wasn’t what anyone would want for a nursery but cared more about making a quick buck than doing right by her customer. This chair takes up almost an entire large room. No way it fits in a nursery. I’m going to go to PF Furniture gallery (like we’ve been doing for years) to furnish the rest of the house. Congrats bc that will be thousands of dollars you could’ve made off of us instead of a quick buck to screw me over. Not to mention how heartbreaking it is and expensive to not have the nursery chair I wanted and be out of money that could’ve bought the one I wanted instead. Lesson learned to actually lay eyes on what you’re going to purchase, especially here, because they can’t be trusted to be honest and forthright with...

Absolutely terrifying. The ambiance was indistinguishable from the pre-screening of a new Conjuring movie—minus the popcorn, plus the existential dread. They’re charging five figures for furniture that wholesales for a couple hundred bucks. I’ve seen sturdier sofas at Value City, and those at least don’t come with emotional damage.

The pièce de résistance? A wrinkled “ALL SALES FINAL” sign printed on copier paper, taped to the wall with what looked like leftover painter’s tape from a crime scene. Right next to it: “DELIVERY COSTS EXTRA.” Classy touch.

Meanwhile, the salesman shadowed us like a Scooby-Doo villain—ducking behind sectionals, then popping out dramatically to whisper that he had “special authorization” to cut the price in half. From what? The price written in sharpie on party city placards a day ago?

Maybe if they crank out a few more fake five-star reviews, it’ll balance out this generous one-star depiction from me, a verified escapee. Good luck to all who dare enter the air-conditionless, dimly-lit furniture dungeon. Bring holy water—and maybe...

Sales people were wonderful, personable, helpful. The contract says “ no refunds. No returns”. There is a reason. The in store chair was PERFECT What you experience in the store is NOT what you receive. The factory sends a poor replacement. Every time I sit in my chair/recliner/rocker it is SOOOO uncomfortable. The store people may or may not know of the subpar product shipped to the customer. If they do, SHAME on them. Otherwise, shame on the factory and surely the...