Firehouse Christmas Lighting — Local services in Prosper

I created a review last year after a wonderful (or so I thought) experience. We were “sold” the lights (or so we were told) and that the initial rate ($972 AFTER a 10% early install discount) would be significantly less the following year as the first one includes the purchase of the lights. We booked them for this year (early install as well) and were sent the SAME exact rate as last year. I have an email specifically saying that the rate included purchase of materials, install and storage after take down. I called and was told that they only rent the lights and I couldn’t have been told that, but gave an additional 20% off which still left us at over $750. They refused to honor their word, and continued saying that it was just a miscommunication and there was nothing they could do. I’m sorry, but this is not how you do business and we will be taking ours to an honest company. We have these specific details in writing in an email regarding the purchase of materials etc. I hope this helps other families avoid over-paying and being told misleading...

We have been a customer of Firehouse Christmas Lights for five years. They have always done a great job until this year. Our lights went up on November 21st and between then and Christmas Eve, we have two weeks where all of the lights worked. When I contacted them to let them know about the issue originally, I had to follow up again a few days later to make sure they received my text. Then a few days after they repaired, another set stopped working. Again, I texted and no response until I followed up again. It was going to take four days for them to come back out. Fast forward Christmas Eve, went to turn the lights back on and the original set were out again. Sent a text and then followed up two days later with another text since no response. Finally after reviewing their product guarantee on their website, I asked if they would offer a partial refund. Their response was “no and we will be by soon to take your lights down...good luck finding a company next year.” ...

THEY ARE PROS! I have been a customer since 2011. Grayson has built an amazing company built on ethics, customer service and quality workmanship.

Firefighters are way more qualified scaling ladders and walking on roofs than landscapers. This business is booming with part-timers looking for extra holiday cash - just beware if you like to shop around and make sure they are properly insured.

My lights have never been up beyond mid - January. I have witnessed neighbors taking down their own lights or frantically looking to hire someone to do it after being burned by the folks who put them up spending double. Spare yourself some drama and...