Cricket Wireless Authorized Retailer — Local services in Proviso Township

FRAUD!!! SCAMMERS!!! I purchased a replacement iPhone and case on 02/22/25 from Elena the store manager. She was friendly and helpful when making the in store purchase. I got home and realized that I did not get a receipt. I spent the next 3 weeks chasing her down for one. All I got was a song and a dance. My family and I called around and visited other stores. Then I received a call from the district manager Johanna. She issued a receipt in a few days. Now I could see why it was withheld. I was charged for items that Elena said were free and I was charged for items that I never received. I did get a refund from Johanna, but she downplayed the fraud. Only commented on what a great deal that I got on the phone. The same comment was made by the owner of the Maywood store to my daughter and her boyfriend. It seems that the fraud scam is justified as long as you get a great deal. I would rather have payed full price and avoid all the...

Probably the worst Cricket location I have experienced. The worst customer service and the manager has no idea what’s going on. They would not give me a receipt and when I finally got one 3 weeks later I noticed I paid for things that I didn’t have and other things I did not need. Just go to a different location or make sure you check what you paid for at this...

Amazing customer service! Joel helped me find the phones that were just right for both me and my mom based on our needs. He knew the phones inside out and did a wonderful job comparing them to one another for me to help me find the best fit. Great experience overall and I will definitely be coming back to this location...