Studio 29 Salon Inc. — Local services in Proviso Township

There is a huge hype for this place. It used to be great! Now they over book people and leave spots in your hair. If you are a mom please plan accordingly since they are never on time. I arrived early to my appointment for a touch up. They started me 1.5 hours late!! I know, I should have walked out after the first 30 min of sitting there. But I had to request the day off to go. So I couldn't leave. After waiting and getting foiled on and off, the girls would leave and come back, the owners older sister kept sitting me by the entrance of the salon which is right in front of the entrance door. So I kept getting the cold winter air. Of course my hair was not processing at all. When a nice young lady moved me back to the warm area of the salon the owners older sister would come and say "No, tu te tienes que sentar aqui." I was moving from chair to chair because she kept wanting me to be by the entrance with the cold air. She was checking my hair and kept telling me not to be nervous because I wasn't allowing my hair to process. I had nothing to be stressed over but her constantly moving me and telling me that it was not processing. 10 hours later, they washed and curled my hair. I thought it looked nice so I went home. The following day I washed my hair, blew dried it and straightened it. I saw these spots in my hair, they looked worse in person mostly when the sun hit them. I went back to ask about the spots and the lady said to just apply the purple shampoo until they go away. This is not going to go away with shampoo. Not once did they ask me to return to get it fixed even after I offered to repay to get it fixed. Now went some place else. They treated my nice, put me under the machine and I was out...

I called and made an appointment on a Saturday for hair and makeup. Was told a $50 deposit was required and was asked to send through Zelle. I did. I was told I would receive a confirmation text and I never did. I called them later in the day to confirm the deposit was received. They confirmed. Unfortunately, I had to cancel and called them Tuesday (they are closed Mondays). Was asked to come into the salon to get the deposit, told them I could not because I was at work and would not make it on time. I was then told that they would zelle it to me. I never received the money, so I called Wednesday. Was told the owner Mari was not in and provided with her number to send her a text. No response. I called the salon Thursday, was told to text Mari again, no response. Friday, I got fed up. Called my bank and informed Mari via text that I would be calling my bank and never planned to frequent her business again. Low and behold she replied and claimed deposit is non refundable. Even though this was never verbally stated and the salon does not have a website where this is posted in writing. She finally returned my money. Sadly for her it was after I filed a complaint for fraud with my bank. Do not plan to ever use...

I thought this place was amazing since I had never gotten my hair done professionally. This was untilll I went to another salon after trying to get another appointment here.

For starters, I was there for TEN hours to get my hair bleached AND they ruined my shirt. They left the bleach in my hair longer than they should have, and they washed it out all at the same time. Tell me: in what world does it make sense to wash off bleach that was applied 45 minutes prior to the last section at the SAME time!?

At the new place I went to, they washed the bleach off in sections, starting where they first applied it. I was in and out in 2.5 hours. When I told my new stylist about my experience here, she was in disbelief.

They are completely unorganized and they overbook themselves. I had to wait 45 minutes to be attended even when I had an appointment.

Don’t come here, the bottom right layer that they started on first is fried because these people left bleach on it for an...