EōS Fitness — Local services in Queen Creek

This location has extremely unprofessional employees who need more training. Please be careful before signing up.

I went in last month to downgrade my membership, I spoke to Juan A, he seem unsure on how to do it, and kept going back and forth with his manager Alisa, after 30mins or so he said that I couldn't downgrade because I needed my CC, and I didn't have it, so I told him that I would come back another day, a few mins later I got a call from him saying that his manager Alisa was able to downgrade me and that I would be getting a confirmation. A few days passed by and I never got it, I then called to asked since my billing date was coming up- they told me they confirmed that i would not get charged the $23 anymore and that i would only get charged $9.99. Well the 28th came and I in fact got charged the $23. I then had to go in and they told me that Juan was not in but that his manager would call me (Alisa) I never received a called from her.

A few days later another worker called me and said that he was the manager (Oscar R) after explaining what was going on he started saying that I needed to be more understanding because Juan was a new employee and didn't know what he was doing. I then told him that I was very understanding yet because of Juan's mistake I was being charged extra and it was not fair to me as the paying customer. Long story short, he said that he needed to created a new contract? I asked him if that would make me pay extra and also asked about the other contract that i already had, Oscar said the only way for me to downgrade was to created another contract, so I was charged for the starting fee again!

Fast forward, now i have TWO contracts and are being charged $26 + $13.99??? I then had to called again and again Oscar assured me that as a manager he had taken care of all of that and that i would only get charged $9.99..

After a few days i decided to go in on August 9 and have this all cleared up since my account was still reflecting both balances. I spoke to Brooklyn R (Assistant Manager) right from the start she seemed frustrated and annoyed, she said that both Juan and Oscar (who is NOT a manager) had created a mess on my account and that I had TWO contracts. She told me to come back in an hour when Oscar was there. I went back after an hour and she said that he was not in yet and did not know when he would be in?? So i asked her if she could help me since this was a urgent matter that had been going on for the past month. Again the whole time I was there I apologized to her for the headache of my account even though this was created by the employees, she was very unprofessional and kept on rolling her eyes and making faces of being annoyed at the fact of having to help me. ( Keep in mind, its literally her job as a assistant manager) I asked her to have her manger call me on Monday, which he never did.

I had to call again and ask for David (Manager ) since I didn't received a phone call after requesting multiple times and now both Oscar and Juan were not answering my calls anymore. When I asked for David they automatically said that he was busy and kept making excuses. After multiple times of trying to reach David he finally called me back and again assured me that he would have this taken care of, to this day it has not be taken care.

If i would have known something so simple would cause all this I would have never gone asked to downgrade. So...

My experience with this gym was horrible on a financial aspect. My wife set up everything online for us to work out. we get to the gym for the first time together as a family and they pull up to the side for us to do additional sign ups which cost us to have multiple gyms membership that we explicitly said that we did not want to sign up for any extra accounts or memberships. Altogether we end up coming off of $1000 of payments that we should not been paying. They continue to charge us annual yearly fees, repeatedly in our account. I have tried to contact managers I have tried to contact supervisors. I have tried to contact the head honcho and finance department and yet no one tried to give us a solution. Everybody try to find a way to throw it on us as if we was the problem. We have kids, We have grandkids, We don’t need money coming our account that way. And after I close and canceled the membership, because I seen that this was not going in a positive direction for us within the first 30 days or so They still have audacity to charge us another $25 and try to put in our credit report. This company is ridiculous. I heard about horror stories about gym membership messing up your bank account, but this is one of them, just think about it twice before you signed up to this gym. That’s other gyms that way better than this whole financial structure. I will say not all staffs members wasn’t helpful. But it was obvious that there was only so much power they can do to help us because of the situation. Michelle at the queen creek location was awesome the whole time I think she need a raise. She do a very good job to know how to interact with people and customers and try to help them. But the others just choose to ignore the complaint and didn’t try to resolve the issue for us. We were so grateful to start working out as a family and we thought that we had found the right gym, but we was wrong. It caused us to have a whole negative attitude about gym memberships, and commitment to such things. I found myself exercising on my own at home, and I don’t have to worry about the stress of someone in my bank account and robbing me. Please before you go to the gym read everything make sure you don’t sign something that you will regret and make sure if this is the gym that you think is best for you, because other than that based on my experience with this gym on the financial aspect and the staff member suck! If this gym want to stay successful, my suggestion is to stop robbing people. I live long enough to see how businesses filed down very quickly, because they’re not mindful of how they handle other people money. The worst thing you can do is play other people money. Especially, at these times every penny count!...

I visited the Queen Creek location twice in the last 4 days to be disrespected and low rated by a “greeter”. Her name is Jordan (to my knowledge and understanding she is primarily employed at the Queen Creek location and she works day shift) and in my humble opinion, she is not a person who should be greeting guest, due to the fact that she is the first person one will encounter when you frequent this location and she is a direct representative of the gym being employed to provide assistance to patrons and guests that visit the gym. She spoke “at us” and treated my 14 year old daughter and 16 year old son and I like we were less than nothing and did not have the right to frequent the Queen Creek location. On both occasions Jordan was condescending and emulated a very distasteful and nasty attitude and demeanor when speaking with me. She requested that we go to another gym that “would suit us best (emphasis added)”. Therefore we left without incident and visited another location within a more diverse area.

Upon my visit today she did not hesitate to resume where she left off from on our first encounter. Jordan advised me that since we went to the other gym and signed my daughter up there after being unfairly treated by her initially, that my daughter was not allowed to enter the gym and that if she wanted to enter we would have to switch her gym. Jordan stated, “I’ll just change her home gym since you all are always coming here (her statement verbatim). It should be noted that I later discovered that there’s a fee of $50 to switch gyms (which Jordan never advised me of snd made the change without my consent and/or the advisement of the fee to make said changes.

Subsequently, Jordan was overheard by her counterpart at the front desk behaving in the manner that she was and the other young lady immediate stepped in and handled the matter in a more professional fashion (kuddos to you young lady). I immediately requested to speak to a representative from membership services and requested to cancel the membership (after having it for a total of 4 days), solely based upon the impartial and biased treatment I but more importantly my juvenile children endured.

It is more than apparent without any assumptions that Jordan’s behavior and discontent for my family and I is due to our ethnicity, which is sad. I was also advised by another staff member that this is a repetitive behavior that Jordan portrays towards patrons of color and/or of a minority status, that this is not an isolated incident and that is totally unacceptable and unsatisfactory. I will be following up with the BBB and EŌS corporate leadership to attempt to seek remedy for what occurred of the...