Tractor Supply Co. — Local services in Queen Creek

I went in today to pick up an item that the website said the store had in stock. I went over to the area where the item should be and it wasn't there, so I asked an employee up front. While waiting to ask the employee if they could find the item, a gentleman asked if they had any chicks in stock which the employee replied "no, we might have them tomorrow and we don't know until the morning of if we're getting them delivered." so the customer went elsewhere. I then was able to ask the employee if they could help me find the item as the website said they had one left in stock. Without checking the system or inquiring with anyone else, she said "Everything from the top shelf has been restocked and everything is out on the floor. If it's not there, I would check back tomorrow." which I thought was odd.

I decided to place a same-day pickup order of the item while I was in the Tractor Supply parking lot to see if the store really didn't have the item in stock. I had to run across the street to the auto store, and by the time I made it across Ellsworth, I had received a text that my order was ready for pick up. I returned about 10 minutes later for my item. To my surprise, a large order of chicks had come in that the other customer had been inquiring about.

I like Tractor Supply, I think it is a great addition to the Queen Creek area and it offers a lot of items that I can just get while I'm in the area, even if its a dollar or two more so that I'm not having to drive too much. Its a clean store, very organized, and has a lot of different things to offer that are quality items. I've just been a little disappointed at the lack of just looking something up to confirm whether the item is in stock or compatibility of items. I understand that one person may not know every single thing about every item in the store, which would be an unrealistic expectation. I'll likely just start driving a little further elsewhere to get a better customer service experience when I do have questions.

I don't want to contact customer service or anything regarding this matter, my name is on file and the store can look it up to see that the pickup order had...

I'll try to make a long story short. I recently had surgery on my neck and I am very limited in what I can do until everything heals properly. I have always shopped at TSC and decided to place my first online order yesterday since I am unable to drive or lift. I had issues with the TSC app so I wound up calling to place the order and set it up for delivery. Around 5pm, we had not received the order so, I called the 877 number to find out the status. The representative called the store and was told that they did not have a driver today. The problem is, we were out of feed for our animals and needed it delivered that day. Not having a driver didn't sound right to me because there were always a number of people working at the store whenever I stopped by, so my wife decided to call the store herself. The manager (Nicole Hunt) answered the phone. My wife explained the issue and Nicole looked into it. She was showing no order for us at her store. She dug a little deeper and discovered that for some odd reason, our order had been sent to a store in Oklahoma. That's a long drive from Arizona. My wife explained the situation and that we had already paid for the products. Our options were: cancel the Oklahoma order and wait for our money to be returned and to place another order with our local store and pay again for the same product or to just do without and figure it out the next day. Nicole understood our position and she had a driver deliver the order and we could figure our the money with corporate (I called corporate right after and explained what had happened). I can't say thank you enough to Nicole for taking care of us. It has been a very long time since I have seen someone so devoted to taking care of a customer. Nicole definitely went above and beyond in helping us make sure we could take care of our animals. This type of dedication is truly rare these days. I wanted to make sure that that store management and the district manager knew how appreciative we are of Nicole's actions and I hope she is recognized in some way for them. I will never shop at another feed store or TSC, store #2136, you...

I went to Tractor Supply for a propane refill before a camping trip (6/10/2025), spending $90 on dog food, a toy, and hats. At 8:35 PM, I was told by the cashier (Amanda) that the propane machine was “broken,” despite my wife confirming it worked that afternoon. When I asked if it’d be fixed tomorrow, I got a vague “don’t know.” It felt like a lazy excuse to avoid work late at night.

My wife called to get answers, and a male employee said propane would be available at 8 AM, directly contradicting the in-store lie. When she spoke to manager (Cassidy or Cassandra maybe, she was too bitchy to pronounce her name clearly), she was told the machine is “usually empty by 8:30 PM”—an unposted rule nobody mentioned earlier. My wife tried to explain that customers deserve clear communication, but the "manager", acting like a complete jerk, hung up mid-sentence. My wife called back twice, no answer.

At 9:03 PM, the "manager" picked up, falsely claiming to be “Sandra,” then admitted her identity while berating my wife, cutting her off, and being outrageously rude for no reason. My wife was simply asking for transparency, but the "manger's" unprofessional attitude was disgusting.

To top it off, a bleach-blonde male employee was goofing off in the back, laughing and messing around, adding to the chaotic, unprofessional vibe. I’m a loyal customer, always polite, shopping here monthly for dog food and even returning my cart inside since there’s no cart return. Today I left the cart propped against a curb next to another one...

Daytime staff are great, but the "manager" and her evening crew are a disgrace. I’m reporting this to corporate and won’t return. It's unbelievable I can't get a straight answer about propane, making this an unreliable source to refill my large RV tanks.

Tractor Supply, get rid of this incompetent, rude manager and fix your customer service. Those Tractor Supply hats I bought? Straight to the trash. Especially considering the CEO's woke agenda earlier this...