Verizon — Local services in Radcliff

Follow-up - My new phone came in and Andy took good care of me and got everything setup. It did take some time to complete the setup so be sure to give yourself about an hour or so. If there are a lot of customers in the store, this could take awhile.

So far, so good. Came in at my appointment time (was told they don't do appointments - Verizon website says otherwise) and got all my questions answered and ordered a new phone. I was in and out in ~ 20-30 mins. Cameron was very helpful. There was no one else in the store at the time and I would guess that if I was behind several other customers, I would have had...

Had an appointment at the Radcliff, KY Verizon this morning; it was scheduled online. Informed the app that I was on my way and headed over there. I arrived on time.

However, there was only one rep on duty and she was helping another customer, who I believe walked in just prior to me, so am unsure if they were a walk-in or not

After I still wasn't helped after waiting 15 minutes past my scheduled appointment I left and went to Xfinity, where I was helped immediately and without an appointment.

I would suggest in the future not to offer scheduled appointments if you are unable to...

Scheduled an appointment for 3:00pm, arrived at 2:50pm to see a sign on the door saying “out for lunch, be back soon”. It’s now 3:30pm and still not here. Tried calling the store, it rings, answering service says busy helping other customers and asks to leave a message but you allow you to because the mailbox is full. I’ve watched 3 different customers leave already. Ridiculous and unprofessional. If you have an appointment scheduled, have someone on-site at the...