I had a wonderful experience with this shop! After I had my alterations completed on my AGSUs, these ladies went above and beyond what I was expecting. Marlow White unfortunately had poor quality control with the back panel of the jacket to where it flared out significantly.
Once I started moving around in the jacket after I had the patch and braids sewn on, the back panel became noticeably flared out. It looked so bad that the ladies spent their time trying to figure out what the issue could be. It ended up being excess material that Marlow White even confirmed needed to be removed.
After I got in contact with Marlow White, they pretty much told me that they can’t do anything about it since it was altered. I get that it says that in their policy, but it also states that they will take the time to fix poor quality and they seem to be non-responsive to me now.
Unlike Marlow White, these ladies took their time to fix what they could and made it less noticeable, which I greatly appreciate it. They have won me over that I even sent my wife to get alterations here. 100% will go back to them for everything because I feel like I owe them for attempting to make a horrible experience with Marlow White into something...
Read moreI have no idea why this doesn't show up as the number one hit for a tailor in Radcliff, KY or Fort Knox, KY. If you value cost, schedule, and performance, this shop has to be on your short list of considerations. I trust them with my dress uniform. If I don't look the standard, I don't get promoted. The customer service is good and they understand garment construction. They are the wind...
Read moreStopped by today to get assistance with a backpack zipper. Was told of how it was constructed and the limitations of trying to repair it. J. Sewing was able to make minor modifications to the backpack's zipper to get it back into working condition. Very pleased and happy with the service and professionalism shown today. Highly recommend to others needing sewing or...
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