The Metropolitan Apartments — Local services in Raleigh

The property is stunning. Let's get that out the way now, from the finishes of the apartment homes to the smart key doors AND Smart Elevator access. This building is all the way in the 21st century and I love it! Have no worries here as everything has been implemented into making this building one of, if not THE BEST residential building on Glenwood AND Glenwood south. In this review what I want to focus more on the staff, you can have the most beautiful building in the world but if the staff is not on point it won't matter. I'm extremely pleased to say at the Metropolitan --Banner Property Management has hit it out of the park with their team. First Tonya- Who is the Property Manager. Tonya has without a doubt blew my expectations out of the water. She is what all Property managers should strive to be! To put into words how dedicated Tonya is I will say "The devil works hard, but Tonya works harder"! She answered all my questions, whatever they may be even after hours. She has helped and addressed ANY issue I have brought her way no matter how big or small it gets handled QUICKLY usually on the same day or next day.. I swear she is the Amazon Prime of humans just amazing! Next, I want to speak on Brie- Leasing Consultant: Brie is such an awesome person to be around, she is always in a positive mood no matter what is going on! She is so down to earth that it feels like you're talking to a good friend who just so knows everything about the property! I first met Brie when the building was still being built and we had done a hard hat tour. (I went about 3 or so times and we had to walk to the top floor as the elevators weren't ready yet) no matter how many times I wanted to view the space Brie was always up for the trek up the stairs and made us feel very welcomed every time we went to view. Her and Tonya make an amazing team here at the Metropolitan! Next, I want to speak on Maintenance which is looked after by Rick: Rick is one of the nicest maintenance people! I had some small issues that needed to be fixed in my apartment (Stuff construction missed) and Rick took care of it right away. He is EXTREMELY warm and professional in your home and in/around the building, always easy to speak to about anything in the building. If you are a professional and want to enjoy TRUE luxury amenities and fantastic staff I suggest this be your first stop hands down! **Below is a photo of my dog, he loves the big windows so he can sunbath in the comfort of...

Disappointed.

I have lived at the Metropolitan for 8 months now. Most things are adequate, but the parking situation has always been a bit of an issue. Nothing about it in the past has ever been bad enough to warrant writing a review, but my recent experience cannot go un-noted.

As I mentioned, I have lived here for 8 months, and registered my car to park in the garage as soon as I moved in. There was nothing different on this particular day than usual. However, one morning I walked out to my car to go to work, and it was not in the garage spot where I parked it the previous day.

I thought it might have been stolen, but as it turns out, I discovered that the Metropolitan had actually towed me thinking I was trespassing. I understand that people make mistakes, but the Metropolitan's handling of their mistake was not adequate.

First, they wouldn't own up to it, and accused me of not having the proper stickers. Instead of returning my car to me when they learned I was not parked illegally, they made me go retrieve it from the impound, and pay the $150 for it myself. When I picked up the car, I pointed out that the permit sticker was in the same spot on the rear windshield that it had always been. I got told "it's not in a visible enough location." I am not sure where anyone would put these stickers other than the rear windshield.

I missed half a day at work, and a very important client meeting figuring this all out, but the Metropolitan didn't seem to care. They later agreed to reimburse my account for the $150 I had to pay in towing fees. I should hope they would do at least that, but as of now I still do not see that credit.

I give this review two stars because it otherwise is an okay place to live, but the parking situation has gone from bad to terrible for me. When you move in, they will try to sell you on the "guest parking" options they have, but don't be fooled. You have to get a pass from the office for your guests. They run out of passes all the time for some reason, even when there are plenty of open spots. Also, when you need a guest pass the most (weekend evenings when the street is full) the office is closed, and you're out of luck. This 'perk' is totally non existent.

Just know that these things are all in play if you decide to live here. On any given day, they may tow your car even though you really need it, but they just won't care. I am not sure why anyone would agree to settle with so many great apartment options in...

I want to echo some of what previous residents have said. During this COVID pandemic, Nina, Brie and Tonya have been very communicative as it pertains to first, adjusting expectations and second, clearly stating new policies. During my move-in, Nina and Brie were very responsive, patient and helpful in clarifying stipulations and policies that are required for new residents.

Finally, Rick has been very helpful on numerous occasions - including when I was locked out of my apartment due to a malfunctioning key. Rick was only happy to go out of his way - after hours, no less - to make sure that I had access to my residence.

With all that being said there are of course cases in which residents do not follow apartment policy (regarding dogs in the pool for example, or cleanliness). In general, neighbors are very friendly and adherence to public health guidelines (mask wearing and social distancing, for example) amongst residents is generally high - with some exceptions of course.

There is a new management company that owns this building but there are no significant changes in practices and policies. I would not hesitate to recommend the Metropolitan as...