Sheraton Raleigh Hotel — Hotel in Raleigh

I called the hotel to check on parking and was told of two garages nearby. I was told I could put into the Sheraton Circle, where there would be people to help unload my car, to bring my bags inside for check-in. I showed up 10 minutes later. There were no staff on site when I pulled in. When I walked in the door, I was greeted with a sign that told me to take the escalator up to the hotel. Easy enough, as the escalator was right next to me. However, once I went up the escalator I was eventually greeted by someone who told me I was in the wrong building, and that I had to take the escalator back down to the check-in desk and take another escalator. The check in stand Inside the door was still empty with no assistance. I started to look around. It was not surprising I did not take the correct escalator initially. The sign at the check in stand was next to one escalator, and the one I was supposed to take was down the hall and around a corner, and not visible from standing at the desk. So the check was pretty bad, I was carrying my bags as there was no one to assist me, there were no luggage carts at their main entrance, and I was directed to find the hotel check in without providing any clear directions on telling me where to go. instead, They placed a sign that sent me to a different Sheraton building. I checked in, and again there were no luggage carts available, so I had to carry all my bags up to my room. The room, I would say, was adequate, although more in line with a Days Inn than a Sheraton. But to top it off, the vent in the bathroom was full of.. gunk, I have no idea when it was ever cleaned, or if it has been ever cleaned. It was pretty disgusting. In the room itself, someone had decided to remove the smoke detector, and the wires were just dangling. They pulled the vending machines out of all the floors, and you have to go to a section near the front desk to get anything. We purchased two tiny bags of pretzels, because that was all that was available for snacks at the ‘store’, other than a few candy bars. It cost six dollars for two ridiculously small bags of pretzels. Their breakfast option in the morning consist of a small coffee shop where they sell muffins and coffee. We elected to leave the hotel and walk down the block to the Marriott, where we actually enjoyed a nice breakfast. Upon checkout, we asked if we could print up a page. We were told that there was a computer on the opposite end of the room by the doors. We went over to the computer and printed up two pages. We were charged a dollar a page. Both pages printed up blank. My wife went to the front desk to ask about getting our money back, and we were told that it was our own fault because we didn’t click ‘guest’ on the computer. I never even saw an option to click ‘guest’, When I went to print the pages, it told me it was a dollar per page. I never saw anything on the page that said guest, I’m not saying it wasn’t there, but if we had clearance interruptions from the front desk, I would’ve looked for it. The front desk lady was pretty useless that morning. The fact that we had to pay for blank pieces of paper, which the front desk kept, and didn’t even return to my wife. So we basically paid for blank pages for the hotel staff. No solution was offered, and no money was refunded. It may only be two dollars, but it is the point that it was such a small amount, and was not resolved quickly and efficiently by the staff, which says something. I would never stay at this hotel again. Try to book a room, see how much it cost, then weigh these factors in. Also be prepared to find your own parking, I can accept this in some cases, the hotel is downtown in a city. But when you combine it with everything else, it just adds to the ridiculousness of staying here. the only good thing about this hotel was there was a gentleman working at night, Aug 16th, at the front desk. I wish I had gotten his name. He was sincere in trying to help me...

We regret having our wedding reception at Sheraton Raleigh, and I would highly recommend avoiding this hotel for yours! During the already stressful planning process, I was receiving no response at worst and half answered emails at best from the catering manager. It took several follow-ups to get the information I needed to coordinate with other vendors. This was a theme throughout setting the menu and even my day of wedding coordinator encountered when she stepped in to attempt to coordinate final details amongst the various vendors that would be involved in the day. We had numerous reservation issues. Our extended family, in particular, had a difficult time booking in our wedding block and when they attempted to call to correct it, the front desk staff was unapologetically rude and unhelpful. As the wedding couple, we took over getting the situation resolved, and even ourselves encountered several back-and-forth emails to get some movement on fixing the issue and making sure it was done correctly. Even with it all supposedly fixed (including a reservation number to confirm!), we still had day of issues. Worse than that, we found out the week of the wedding that WE, THE BRIDE AND GROOM, DIDN’T HAVE RESERVATIONS (this comes in the standard contract)! To Sheraton’s (more like, Cy at the front desk) credit, they did give us very nice suites and even though our suites for the night doubled as the getting ready rooms, they were MUCH nicer accommodations than the typical getting ready rooms. Now the reception… Catering staff serving the appetizers did not know what they were serving and were consistently telling guests who asked “I don’t know” without offering to find out and we did have a guest that had to take emergency medicine due to an allergy. The bar wasn’t stocked with the correctly planned/coordinated beer selections until after cocktail hour was over. Once most of the correct beers were brought to the bar, the bartenders served those beers to guests warm as they had not been iced down. Even though we had purchased an upgraded liquor package, they couldn’t accommodate basic signature drinks within that package, so they had to charge us full price for each signature drink (the signature drinks tasted awful!). We put a cap on the amount of signature drinks that we expected to take us through the cocktail hour only and that was fine. The bartenders were under the impression that the whole bar was turning into a cash bar once the signature drink cap was reached. We don’t know if they were correctly accounting for signature drinks or including other liquor drinks that would have been included in the liquor package, but worst of all, they started COMMUNICATING TO GUESTS that it was a cash bar after cocktail hour! We paid for an upgraded liquor package, and instead they started charging our guests – and we don’t know how many guests paid cash before this was corrected. The bar ran out of glassware and had to switch to plastic cups less than halfway through the event, servers had to be asked several times to clear empty plates from the guest tables, then they tried to stack the plates from the guests tables instead of just having the guests bring them up with them (health code violation), they weren’t providing forks to guests after the cake cutting, providing wrong plateware at time, etc.. Essentially, the staff was standing around not serving guests throughout the night and had to constantly be told to help clear items and provide items to guests. The buffet was delayed in getting set up, food had to be sent back multiple times because it wasn’t cooked properly, incorrect menu items came out, and there were multiple times the buffet line was at a standstill because items on the buffet were empty and replenishments weren’t coming out of the kitchen in a timely manner. So much more to say - overall, the experience with Sheraton was regrettable (embarrassing and frustrating), even being compensated, it's a day we...

Do not stay at this hotel under any circumstances. This review went from a 3 to a 1 in less than 24hrs. First, the hotel is a dinosaur with an odd layout. Almost $300/night for the service capability of a trap house. There is no breakfast option and I do not believe there is a gym. Upon arrival at ground level, there is no formal reception. There was one of three elevators working and no escalators (2) were in functioning order with yellow barriers in front of each. Paper signs were placed all over the hotel to guide guests to use service elevators, so it was like a maze of old back walkways to access your floor. Even through the kitchen (see pics) which must be a health violation and places others at risk. The hallways smell like a room full of gym sneakers and the hallways dark/dinghy. Our room did have AC, but the moment you turn it off, the room is muggy and feels unpleasant. The only pleasantry was a comfortable bed and an attempt at a modernized room with lighting. We had a conference-like round table with outlets galore, but no seats. In awkward fashion, I worked from the vinyl padded luggage bench and pulled the table up. Weird and uncomfortable. The bathrooms are especially small but manageable for a short stay. The total nosedive came hours before exit. I asked for a late checkout to accommodate some meetings as a courtesy. They only offered 12pm, which didn't work for my husband so he worked to find an alternate location within the hotel that was quiet enough to take his virtual meeting. This is a man who never complains and makes the best of any situation. When his call was over, he expressed how frustrated he was as he was offered no corner in the place that could work for his call, but this was more so about the dismissive nature of the staff. We were leaving so I went to the counter to provide feedback and return my key. Four people were the counter including what appeared to be two men in leadership roles. I briefly shared how disappointing our stay was and without even looking up or making eye contact at all, a manager said unenthusiastically and in patronizing tone, "Mmmm....I understand." I place the card down and said, "And you don't care." No one at the counter said a word nor did they offer an apology or option to rectify the matter or hear me out in full. Service failures from start to finish. This location should be closed by the Marriott corporation, renovated and/or sold entirely. There is no point in operating a property with no intent to...