Truist — Local services in Raleigh

This one star review is due to the issues I am currently experiencing with Truist bank. These matters have grossly affected the funds of both my non-profit organization, Generations Family Services, Inc., and the clients my agency serves for fiduciary and guardianship purposes. My statements below are a brief synopsis of my reasons for submitting this complaint against Truist bank. I am in high hopes that this review will assist with my issues being effectively resolved in a timely manner, as Truist has refused to do so thus far, despite being aware of the situation.

On March 3rd, 2023, I was informed by several of my clients with closed Truist bank accounts that they had received checks from Truist to be cashed. I immediately advised them that the checks were not to be cashed as I had their accounts closed several months prior. Following the advisement to my clients, I contacted Truist via email and phone calls to local locations, the customer support center and fraud department for several weeks requesting this error be corrected as soon as possible. The only response I received with every contact made was that “the issue would be looked into.” In April the same error was made in which clients received Truist checks from closed accounts. During this time Truist also drafted my agency’s business account to issue checks on closed accounts. I again, reached out to them several times seeking rectification and was told I would have to recoup the unauthorized funds from my clients. During the month of May, the same issue occurred again. Clients received checks from closed accounts and my business account was drafted for these funds which left the account over drafted, compounded with fees and in the negative.

To date, Truist has not resolved the issue that is causing checks to still be distributed from closed accounts to my clients, and my business account being drafted for these unauthorized funds. I would like a timely resolution so that I can continue to operate my organization without the distress of unwarranted transactions taking place from both closed client accounts and my...

Finally severed my banking relationship with Truist due to poor service particularly at this location. Their mobile banking app and phone service with the 1-800 numbers are pretty good. No issues going through the drive up either. However, sometimes you want to speak with a banker and this location has, in my opinion, has been understaffed for at least 2 years, to the extent where I've left the branch and had to return! My interaction with the woman was positive, but she was never to be seen again. I went to close an account and that male banker was very blah. The straw was when I went in to get a fee refunded back to me and the teller wasn't able to do so. Is there a banker available to refund my fee. No, she's on a training in the middle of the day. Is there another banker available? Also, no. The tellers give an energy of "I don't want to be here". My final complaint is that they charge a $3 fee for outgoing transfers.

Upon changing banks, I went into my now new bank, and was greeted by someone close by without hollering all the way across the bank, there was a specific person to triage me where I needed, and I was offered water. They seemed adequately staffed and prepared to deliver...

I've been with Truist longer than they've been known as Truist. Granted the service was better before the merger; Truist offers a perfectly good experience of you can minimize the human interactions. If anyone reads this, the customer service via telephone is hit or miss. If you can get an natural born American citizen on the phone, you will have a decent experience. Also, if you do most of your banking digitally or online, you will have a better experience. The hours are the hours... Saturdays, you may have to travel farther down the road to get to a branch. It's inconvenient, and Almighty God knows Truist Financial Corporation should be open longer than two hours on Saturday, but the truth is that Truist would rather not open at all on the weekend. They do it for us that would rather not miss work.

I've been with these people since 2002. I'm not switching. I believe I have the best branch banking and trust in...