Walgreens — Local services in Raleigh

My adult daughter needed a prescription filled because she was in a severe clinical depression. After dropping the prescription at this Walgreen’s, she was told they could not fill this prescription because they did not carry the medication she needed and told her they would transfer the script to another pharmacy. She had them send it to a CVS, but after making the transfer, CVS told her they didn’t work with her insurance. She went back to Walgreen’s and spoke to the pharmacist who told her they COULD fill the prescription and that they would work with CVS to transfer the prescription back. Next day, still not transferred back and since it was now Friday, she would have to wait until Monday to pick up her prescription. Mind you, she began this journey on a Tuesday which means the turn around for medication for a clinical depression became 6 days.

Fast forward to Monday and she receives a text that her prescription is ready. She calls to verify after the whole fiasco of -we don’t carry that, go someplace else - we do carry it after all; wait 3 days - to finally hear; we can’t get the starter pack, call your doctor to order the lower dose separately. What? After jumping through all sorts of hoops and calls to the doctor, she finally gets a message that the 20mg dose was ready. Another call to the pharmacy to ask them to also fill the 10mg. Another text that prescription is ready. Finally, my husband stops in to pick up the prescription and they only give him the 10mg. Another call to the pharmacy to hear from the technician that they don’t have the 20mg script (this is the initial prescription that she already received a confirmation text that it was ready for pick up). My daughter became irate at that point. And the pharmacist became instantly rude asking her why she is taking that tone with her. Seriously?? My daughter responded saying, you have no idea what I have been through to which this compassionless woman responds, well I don’t know who you have spoken to or what happened. Then promises my daughter that the prescription will be ready I 10 minutes. She gets the confirmation-ready for pick up text and her husband goes to pick up only to be told the prescription is not ready and since there was a shift change, nobody knows anything about it. WTH? Don’t come to this pharmacy; it is filled with incompetent, rude, apathetic technicians who don’t care if their patrons are at risk and will mock you and carelessly (or spitefully?) neglect to fill your prescription when your sanity...

This review is slightly difficult as its really a 2 part review. If I were rating solely the cashiers for the retail side I would give them negative reviews if I could on here. One of the worst customer service experiences I have ever had. They are not trained on their products and value socializing with their coworkers over addressing their customers. I would never ever come back here if this was my only experience.

Round two: the pharmacy staff are excellent. They provide great customer service and genuinely want to help you and will go out of their way for accuracy which is important to me. If I was solely rating their pharmacy this would be a 5/5 review. I have never been so happy interacting with pharmacy staff.

Part 3: pharmacy phone system needs some tweaks. When my prescription is ready I get 3 phone calls and 2 texts over a 2 day period. Ok. I get it. My RX is ready and I need to come pick it up this very second.

So overall sadly I will give this place a 2/5. The only redeeming quality is the absolutely amazing pharmacy staff. Walgreens is blessed to have lucked out...

Worst treatment ever received by J and his attitude..I was told by another pharmacy person.. yesterday ...that it was going out in fedex today. .IT states online picked up ..I called and J said " I remember you" ....with his haughty attitude "and you had issue last time" . I am sorry but you make Walgreens look awful. The way you treated me.

.My medication is still in basket waiting to be picked up.. Blood pressure meds. .that I need and you could care less ?

Your top peope need investigate how customers are treated..Even if you think customers are wrong you should not talk down to them..

. I told J it states, online, they were picked up. .J says" Well... I am telling you they weren't picked up.. " The whole time, He was speaking to me with haughty and disrespectful tone As big as Walgreens is.. you're only as big as the smallest person is towards the customer.. I read reviews here.. and realize this pharmacy and store is not...