World Market — Local services in Raleigh

3 stars are solely for the wonderful woman who helped us today- I’m sorry I didn’t get your name. I had been wanting a small rug for ages and has been putting it off. Yesterday, I saw it was on great sale so I decided to do a pickup order. I went through their website to find a few other things- let me just say, this store is not responsible for the website, but this was a terrible experience! I placed my order and got no estimate of when it might be ready, so by the time it finally was, I couldn’t go. No problem, they hold it for ten days! We went to pick it up today, the rug was not included. I asked, and the wonderful associate double checked but none were in stock. I created this entire order around this rug. I asked if they might have others on clearance ( there had been some the previous day) and she did direct me to the rug section. There, I found rugs I had liked yesterday, but said they weren’t available in the store! (They weren’t marked for clearance, so this story doesn’t end with me happily going home with a rug) I did double check my emails and at no point did they let me know that I would not be getting this rug, which is really obnoxious- this store is about 20 minutes away up the most annoying road in the city. I’m so glad this wasn’t the only thing in the order!

Again, I really don’t blame the store as this seems like a terrible website issue, but I was really disappointed with not getting this rug. However, the woman who helped us was so lovely and so friendly that I did want to say that she was great! (First register in the door at about...

If zero stars was an option I would have put that. The store manager (Tanner) was less than mediocre when it came to customer service. I had made an online order, in which the young lady at the front helped me with. She said they had one ready if I wanted to take it I could. I decided to wait and come back...30 mins later I came back and magically neither of the items I was waiting for were available. Not only that but instead of standing and talking with me directly Tanner had me essentially follow him around the store for an answer. THAT IS POOR customer service.

I made sure to call corporate and make them aware. The sad part is, I work in customer service. I would have been fine if a resolution was offered. Instead I got a snarky remark "well shame on you for doing that" AND no apology for the inconvenience. If you don't want to deal with inconvenienced customers then get out of the customer...

World Market in Raleigh has some nice home decor and furniture pieces, but overall, nothing really stood out as unique or must-have. The selection felt like a small step up from what you’d find at places like TJ Maxx or HomeGoods — slightly more curated, maybe a bit trendier, but not dramatically different in terms of style or quality.

The store was clean and well-organized, and the staff were helpful enough, but I was hoping for more distinctive finds or standout items. It’s a decent spot if you’re in the area and looking for some affordable accent pieces or global-inspired decor, but not necessarily worth going out of...