Engrave 'N Embroider Things — Local services in Rancho Cucamonga

My Mom passed away and the funeral home is in another State. She wanted to be cremated and the funeral home didn't have a very nice selection of urns to choose from. So, I bought one outside the funeral home. Then when I inquired about engraving it; I was told that I would have to look for someone that will do it because they wouldn't do it since I made an outside purchase. I looked on the internet and found Engrave 'N Embroider Things. I gave them a call and asked if they could engrave an urn and Engrave N Embroider Things said that they can do it. I went down and talked to Danny. The item that I had was from the fifties, made of solid copper. He said that he would have to have a look at it because of the weight of it. After five minutes he returned to say that he would have to make a jig for it, but, that he will do it. He said it would be ready in four days. I went down on the fourth day to pick it up. The first thing I noticed was that the name wasn't centered, The name sloped downward then back up. Finally, the engraving was done on a downward slant. Unfortunately, an error on a one of a kind item and where time is of the essence forced me to accept the item As Is. I was disappointed and I brought the three errors to the mangers attention. Initially, the price to do this work was $243.00. The manager took off the $43.00 (which was the tax) and I paid $200 for it. So here I am. They did me a favor by engraving an urn. But it wasn't done correctly. If I could have given them 2.5 stars then that is what I would have given them. But as it stands, they did me a favor and were very helpful and understanding. I just wish that it came out perfect then I would be singing high praises. As it stands, all I can do is just suck it up. Would I go back to them? Yes, I would. I would just make sure that the item(s) I take to them could and can be replaced before I let them try and engrave it. As it stands, I feel $200. for a bad engraving job is still too much to pay for; but, I'm under the gun to get this item to where I can complete my...

Danny sold me a dirty heat press he knew wasn't any good. I take it home, clean it up, and it's not working properly. Won't heat up to the temperature indicated. I went through 5 patches that had to be trashed. I asked asked for my money back because I still need to finish my order and don't have a press. He said I completed the order and was now trying to get my money back. Basically, that I was trying to get over on him. No, on the contrary, now I'm out of time and money. Then, when I called the store to explain, the lady that answered said I was yelling and hung up in my face 😐 No, ma'am, I'm not yelling; however, I am upset that I was basically called a thief, now have to find a working press, and lost the day I had to work on them. That's what you are hearing, not yelling. I believe the way this was handled was very unprofessional. I also do truly believe he assumed I was trying to "get over" on him because I have a little more melanin 🤷🏾‍♀️

Response to reply: I'll help you out with that. The staff at your business are rude, unprofessional, and from the moment I walked in customer service was lacking. Seems to be a common thread from other reviews....

Been here at least five times. Same experience every time....Hard to get serviced, slow to help. When they do recognize you, they make you feel like you’re interrupting their day. Very frustrating when there is a bucket load of staff in the Backroom yucking it up! The one time I used them ... they were late on the order, provided poor work and unapologetic. Thought I’d give them one more chance this week. I Needed several items/a fairly large order...and they are close to our business. The girl and guy at the counter were less than helpful and clearly did not want to make a sale. I left and contacted 4Imprint, an online store....I would rather do business local but not with a shop that could care less if I was interested in buying from them. How does this place stay in business??!!! Suggestion: have some major staff training on sales and customer service. I will not waste my time...