Macy's — Local services in Rancho Cucamonga

I went today for the Mother’s Day event for which I had received an email invitation. The invitation stated that if you purchased a Jo Malone fragrance, you would get a free painted bottle, see picture. The invitation states the event would start at 11a. See picture. I made arrangements to be there a little before 11a (10:45a) so I could be one of the first ones. When I arrived, nobody was there. Not the sales rep for Jo Malone, not the artist, and it was ok because I was early. There were zero customers too. The nice rep from Armani saw me waiting and came and helped me. She then told me that it was not actually a painted bottle, but rather an engraving. Bummer because at another Macys they had done painting in the past. So, I told her what I wanted engraved and she told me to wait while the lady arrived. The Jo Malone rep arrived a little before 11a. Kinda came in with an attitude. The Armani rep was telling her what I wanted and she acted like it was annoying her to help me. I told her three times what I wanted, and she wrote it down. The artist had now come in and she was setting up her work station. The Jo Malone rep then told me to come back at 7pm to pick up my order. Why, I asked, I was the ONLY one there. She said they had to do pre order engravings first. My email never said you could do a preorder for this event nor that you would have to make a second trip to pick this up. Again, there was nobody there in person waiting ahead of me. She could have easily asked the engraver to help me. My name is only 4 letters. Still, she refused. I can understand working on pre orders, but none of those people were there. None of them would have known if a walk in customer who is actually there waiting would have been helped ahead of their order. I told her I couldn’t wait and that I would just have to take the bottle as is, and she couldn’t wait to shuffle me back to the Armani rep. The Armani rep was really sweet. I think she was embarrassed because she profusely apologized and gave me some samples. Sad that I was invited to an event and I wasn’t helped. I hope the manager Ivan Avalos sees this. Worst customer service ever. I only went for the engraving. I could have easily bought this from Jo Malone directly. I felt bad asking for a refund because I didn’t know how it would affect the nice Armani rep...

I want to start by saying that I’ve always been a loyal Macy’s shopper. I have the card, and so do my family members. I regularly come here to purchase perfume, dresses, and more. Today, I noticed they were having a great jewelry sale (though in hindsight, I should have known). 🙄 My sister and I spent about 10 minutes browsing and found a couple of pieces we liked. As we continued to shop, a sales associate approached us and offered to hold our items. We politely declined, saying we were heading to look at dresses. She insisted, stating she’d hold them and would personally assist us with checkout. At this point, I started feeling uneasy, but we handed over the jewelry and went to look at dresses for another 15 minutes. I found a dress for an event I have tonight, but by then, I was feeling pretty uncomfortable and just wanted to leave. When we returned to where the associate said she’d be, she was nowhere in sight. We ended up going back to the jewelry section, picking up the same items, and checking out at a different counter. To top it all off, two loss prevention officers were stationed near the front of the store, clearly watching us, though they didn’t say anything.🙄 Other people were browsing jewelry just like we were, so I can’t help but feel we were unfairly targeted. Macy’s, if this is such a concern, maybe consider offering baskets like Sephora does when they profile lol. I’m sad because there was a perfume rep that I really liked and had plans to buy from him in December. I have anxiety and now every time i visit, I will remember and experience the same anxiety. Perhaps I should just stick to buying stuff online. I just wanted to shop in peace....

I went in the store to purchase a small pan to replace one I've had for years. The store salespeople were very helpful and friendly. While I was shopping there were numerous packages of comforters on the floor in various places. The sales people asked a few of the customers that were in the area if the packages (comforters) were ours. Since the packages were not any of the customers, a few of the salespeople started to clear the area, making it neater for the customers. Shortly after the area was cleared some customers (3 people) returned to the area wanting to know where their comforters were. They were VERY UNHAPPY about their items being returned to the shelves. As a customer who saw the whole situation unfold, I have to say; if the people wanted to purchase all of those comforters, one of the 3 people could have stayed with their choices or they could have had a salesperson put them at the counter. The comforters were all over the place and I think the salespeople did an EXCELLENT job trying to find out if the packages belonged to any of the people in the area and then clearing the area to make it not look as "tacky". I enjoyed my shopping trip and I stuck around to make sure none of the workers had any problems for doing their job....