Rancho Las Palmas Country Club — Local services in Rancho Mirage

They allowed us to check in early which was great. Got to our room and no t.v. service usually we wouldnt watch t.v. but it was 108 out and too hot for the overly packed pool. I wasnt about to pay 20 bucks to rent a TV movie. (Luckily the service was back on later that evening.) The pool was disgusting, people were eating while in the water, drinking in the pool and leaving beer cans all over, tons of oversized floats smacking you in the face. The trashes were overflowing and reeked with the heat. We called for a golf cart for a ride back to our room, it never showed. We were told by a valet guy he wont pick us up because we have kids. Even though the front desk offered the service. They had free ice cold water by the pool which was great until I saw people sticking their nasty water bottles right up over the spout to get their free fill. They then sucked all over their water bottle only to do it all over again, not very hygienic. I can't believe that being a spa and golf resort they would allow smoking pretty much anywhere and it was everywhere. This is not a smoke free resort by any means!! There are a ton of smoking rooms by the pool so you are always getting the odor plus people smoke right by the door in and out of the pool. We have been past the Omni in Carlsbad and it looks so nice. This place not so much, we came instead of going to Vegas and it was a bummer move. Planned on staying 3 nights but thinking we will leave after 1 maybe 2 at the most. Very ghetto and not luxury at all. Would not recommend. Oh and to make it worse some girl puked in the big pool and they had to close it. People were wondering if they just scooped it up or actually shocked and cleaned it in time for the movie in the...

We don't play golf so came here for the pools and the country club vibe. I was sorely disappointed. There were many small pools and they were nice and relatively clean but didn't have much shade or chairs to lay out in. The main large club house pool was horrible. I don't think anyone is taking care of that area at all.

I originally saw pictures where the pool was very clean and blue, with lots of chairs with cushions and covers, and lots of umbrellas; how you would expect a country club pool to look like. However, when we got there it was in a state of dilapidation. The pool was pretty dirty, lots of leaves and bugs floating around; it was obvious it had not been cleaned that morning and maybe for a few days. The pool was falling apart. Broken tiles and crumbling walls. There were rock crumbles at the bottom of the pool from the pool walls falling into the water. The wading pool was even worse with the actual pool floor coming off and crumbling in the water. There were no cushions or covers on the chairs and the chairs were dirty. Only two umbrellas actually worked and the others were all broken but still out for some reason. The place was a mess. There were some umbrellas laid across chairs and the pool skimming net was just out in the middle of a walkway. I actually had to use it myself to clean out bugs and leaves so my kids could swim.

We ended up leaving the big pool and going to one of the small pools. Not worth it and would not come back. Ruined our weekend as we thought we were going to have a fun well taken care of experience here. Do...

Saddens me to give such a low review but...first I made this reservation online there was no way of knowing on what side of the resort your room was going to be! We ended up in the "family" side the room itself was clean and comfortable but the peace & quiet I was hoping for I did not recieve, the guests upstairs were the loudest I have ever experienced, it didn't help you can hear everything! Second the pool areas (the water slide and the main pool on our side) both were not very clean(the water was very murky, not clear like after a shock treatment) the temperature was bath water hot(in the desert most hotels keep the water cooler to refresh you from the 110 degree or hotter temps). Third the welcoming plate of cheese, crackers and fruit(the fruit wasn't fresh at all but instead we recieved dryed fruit) that was not stated on the online ordering brochure and the champagne wasn't worth what they charged! Lastly the cost for all of this was waaay to pricey! Not coming back, even for the adult side...