REI — Local services in Rancho Mirage

Very convenient location for us. We were there for a water shoe and my husband was having trouble locating his shoe size. Online it said it was available but they couldnt locate it at the store. Chris stepped up and did not gave up. Looked every where and sure enough it was there in the wrong location. He was very friendly and patient with his costumer. We waited for our turn to be serve so I had a chance to listen and observe his conversation with another costumer and he it really shows that he likes what he was doing. REI sometimes feels like a disney to us when we go in and find new gears and even just to look around and imagine doing...

I went in to cool down my toddler and see what gear I’d come back to buy for camping. The whole time I was in there my family and I were racially profiled and followed around the whole store by all the employees. The store was not even full so it was obvious we were being followed around. I will not come back due to that. What is so sad is that I was very excited when I saw the store was coming soon. But unfortunately with the experience I experienced I am very disappointed. Don’t racially profile just because we have dark skin. I hope this store really does something about their employees racially profiling given they...

A welcome addition to the desert. We loved REI when we lived in Los Angeles. It was always a great place for hiking and camping equipment. The Rancho Mirage location is no different. It is a very large store with loads of merchandise and wonderful staff. A special shout-out to the bike department and to Fern Hernandez and his team. They were friendly, knowledgeable and professional. We had our bikes retrofitted with Tannus Tire Inserts (to guard against goat heads) and we got a great deal with our REI membership - a lot cheaper than we would have paid in Palm Springs. Cheers to their...