Target — Local services in Rapid City

Terrible experience with the manager Penny. She was so rude about having trouble with a gift card I had received by spending over $50 online. She kept telling me it didn’t worn in store and she was going to try the numbers on the email it gave me. Instead of helping me she kept walking away. She froze my order and was letting other people check out (which is fine, while I was figuring it out.) so finally I’m able to get the barcode to load on my phone and she won’t even look at me so I could get her attention so she could show the cashier how to unfreeze my purchase. Then while I was waiting a lady was trying to buy a sweater marks as $8.00 and it keeps ringing up at $13.00 and the manager just said “nope that’s not the price.” And walked away without even going to price check for the lady. Obviously ridiculous. As I was trying to show her proof of getting a gift card she kept acting like I was unimportant and annoying because I needed help as a customer. I use to love target! Usually I go to self check out but today it was full so I went in a actually line and I’m in completely disbelief that one of my favorite stores has such a snot nose attitude. I will not be shopping at...

Change your mandatory Target gift card at self check out. Our money is our time and your free five dollars is cheating us out of time standing and waiting for someone to fix the self checkout. Also when you make it mandatory for people to scan a gift card yet don't make the system properly read the gift card, requiring us to deal with unnecessary people in a time of a pandemic when the staff won't even attempt to stay six feet away is an added health risk that we shouldn't have to take. Especially when the manager so greatly lacks customer service skills or respect to the point of being flat out confrontational. Simple solution is to have an option avaliable to skip the gift card, if you really want to help out people in need you could add the unwanted free 5 dollars to the next person who has a much higher chance of needing it or charity. Now I've had to take time out of my day to problem solve and improve your system. If you choose to take it, I only ask you don't waste our time...

We were shopping for Black Friday and we had waited in line for over 2 hours. We got our tv we wanted but the card we were using wasn’t working for some reason, so the new cashier lady called over the manager (not sure what her name was) to help. This woman was the rudest person I have ever encountered while Black Friday shopping. I understand its hectic but my goodness you have to remember to respect your customers. This woman ripped the cart out of my hands and pushed the cart in the back and said “they don’t get it”. So we asked the customer service lady if we could try again or use a different card. She was such a sweetheart and did everything she could to help us. Her name was Kristy. We ended up getting a target card cause our cards had a flag on them from a trip we took the...