Tiffany & Co. — Local services in Red Bank

Today, I had one of the worst customer service experiences of my life at the Tiffany & Co. in Red Bank. I went in to exchange an online gift and asked if the remaining balance could be returned to the original purchaser's card. The person who helped me, Nadine, initially told me this was possible. However, when we got to the actual exchange, she changed her story and said it couldn't be done.

She also falsely claimed that it was the 30th day and my final opportunity to make the exchange which was not true. I had a valid receipt and was still well within the return window. Despite that, Nadine gave me no alternative solutions for how the exchange could be processed properly. Instead, I was issued a Tiffany gift card. When I asked to cancel or reverse the exchange, I was told it couldn't be undone. I also spoke with the manager, who offered no help.

After leaving the store, I called Tiffany & Co. customer service, and without any issue, they told me the remaining balance would be refunded to the original purchaser's card and the gift card would be canceled. So why did I have to go through all of that at the Red Bank location?

I walked in expecting a quick, respectful experience and left feeling misled, disrespected, and frustrated. Tiffany & Co. is supposed to be known for excellent customer service but unfortunately, this location does not live up to that reputation at all. It's clear the workers at this location are more interested in commission based sales than in genuinely helping customers. If you're making a return or exchange, don't expect to be treated with respect here. I absolutely do not recommend the Red Bank...

While the jewelry is beautiful, the staff clearly profiles patrons who enter the store. I was dressed in ripped jeans and a jacket and I presume I did not appear as the typical clientele that enters the store. I wanted to exchange and partially refund an item that was given to me as a gift and was paid for in cash. I was told that the store does not carry “that much cash” which was a blatant lie, and that the remaining balance could only be paid by check to the original purchaser. I explained that it was a gift and asked if the check could be sent to me instead since I did not want to offend the original purchaser. I was told it was store policy and that there was nothing that could be done, the money had to be sent to the original purchaser even though it was paid for in cash. After much back and forth, I agreed to have the remaining balance sent back to the original purchaser since the staff was unwilling to accommodate our needs. However, as the purchase was being finalized, I overheard the employees talking about how they had given cash and/or changed the mailing address for others in the past. I did not want to argue anymore and just ended up having the staff mail the check to the original purchaser. The rude treatment of individuals making high end, expensive purchases is completely unacceptable and people should be treated respectfully regardless of how they are dressed. After this experience, it is safe to say that I will no longer purchase items from Tiffany & Co and will advise others to...

They let me down, and it cost me something very precious to me. I do not recommend.

I inherited a Tiffany dive watch; I took it in for full servicing, including a new battery. They told me that doing so required all seals to be replaced and assured me the watch would be under warranty to hold up underwater, at depths, again after they opened it for the servicing. So I had them service the watch. They had assured me the watch was warranted to go diving again, (I am a diver), but the one time it went down on a shallow check out dive while on vacation, the seals failed the saltwater breached the watch ruining the inner workings and the watch.

Now they want $693.06 to rebuild it to repair what they said was warrantied not to happen after servicing. I won't pay them to rebuild something that was supposed to be under warranty from happening from the last time they opened it up. I can not trust they will do the work right after failing me this time. I will not do business with them again.

I usually don't do many negative reviews; I just can't believe the watch is ruined now. I hope this helps others who are thinking about the investment of fine accessories, jewelry or a watch, know it will someday need servicing, you will need to depend on your shop being up to doing the necessary work properly and honoring their warranties. I hope you fair...