Red Wing Shoe Co Plant 1 Corporate Offices — Local services in Red Wing

Red wing just lost a customer due to warranty protocols or the way they allow the stores to handle them. Bought a pair of Red Wing Irish setters back in April 2018. The liner messed up around the 6 months mark and they exchanged them out for a new pair. Easy enough. Then 6 months later the stitching in the back at the heel comes apart leaving a hole. I figured since this pair was only six months old that they could get repaired or replaced. Not the case. I was told that since it was 3 days past the one year mark of the 1st pair that there was nothing that they could do. I loved the boots and hated that they messed up but was going to stick with them. Not after I found out that they only last 6 months at $200+ a pop with a terrible warranty. I'll be taking my hard earned...

I was really looking forward to visiting this place, but I was kinda disappointed because I arrived when it was closed. However, this place never disappoints. I can't leave a bad review just because I didn't check the schedule. The location has ample parking, which was really convenient, and the place was very clean. The landscaping and surroundings are absolutely stunning, and the interior is just as beautiful. I can't wait to go back when it's open and...

Never ever buy redwing shoes, look what happen to my shoes, the bottom dissolved. Who makes a shoe like this. Plus they just took down the photo.

Customer service emailed me and stated; "There is not a recall on your boots."

So, this is normal for boots to just dissolve.

What do you think...

any management want to say anything.. step up, stand behind...