KAY Jewelers — Local services in Redlands

Horrible customer service. We spoke with Melissa over the phone because we purchased a mothers birthstone ring on 11/28, received it on 12/13, and a stone has already fallen out on 12/19. No extended warranty was purchased but we did not think it would need to be fixed within the first two weeks of having it. We wanted to bring it in to be fixed. She told us that we could purchase the extended warranty. We’re within the first 30 days of purchase, anything that happens in that amount of time should most definitely be fixed or is that just the quality of jewelry they carry? We then asked to speak to a manager, she stated he isn’t in and we can leave our name and number but it’s the busy time of year and she can’t guarantee a call back from him. If they were worried and cared about their customers, the manager would call back. Would not recommend based off of this...

Went into Kay yesterday wanting to purchase a nice mens watch for special occasions or just for every day wearing and I came out with a very nice Citizen Eco Drive Watch. The watch looks amazing and best of all, I'll never have to replace the battery since it can recharge itself by any light source. The staff there are very friendly. Xochitl was the person who helped me and she was great! I received a lot of information and product knowledge, which I felt was enough to persuade my purchase. Also, I got approved for credit (which I'm trying to build up) so I didn't have to pay anything in store as well. The only downside for me was the lack of parking...But anyways, if you're looking for a place to buy nice jewelry at great prices, give this place a try. Thanks Kay, and...

Walked in this afternoon to drop off my mom’s Mother’s Day/Birthday diamond bracelet gift to get it repaired. As soon as I walked in I was welcomed with the friendliest smiles! Erica helped me right away! Her customer service is top tier. She has the best personality & friendliest smile. Raul then came over and started checking out the bracelet & we started chatting. He was the nicest. I mentioned to him it was my first visit at this location and he and Erica both helped me. Everyone is super friendly here. Erica & Raul gave me the best experience. Thank you to everyone for making me feel welcome & for the best customer service I’ve ever...