Indian Motorcycles of Redlands — Local services in Redlands

Where do I begin? This place is amazing. I was a Harley rider (Road King Classic) and came here just browsing. I met Skyler and we hit it off. I told him I was just wanting to check out a Chief Vintage. He instead guided me over to a Springfield. Now, due note, I've only looked at Indian motorcycles up to this point. I had never put a leg over one let alone rode one. The minute I put a leg over that Springfield, it was love.

Well, I was still healing from a motorcycle accident so I wasn't in the immediate market to buy one. While keeping in touch with Skyler, I came back a few weeks later and met Greg. Like Skyler, I hit it off with Greg. Very cool, easy to talk to, and doesn't give you the runaround. They both suggested that before I consider buying an Indian without ever riding one, I should rent one to see how it feels. That, to me, is how you engage with customers on motorcycles. Let the bike sell itself, and that's exactly what they said.

Few weeks passed and I was able to rent out a Springfield Dark Horse. Nervous at first for not only being on a new type of bike I'm not familiar with, but also with the recent experience of a major accident, the minute i took off, I was back in my groove. Also, I loved the bike. I rode it all day and when I got back, I immediately put a deposit down for one.

Unfortunately, at that time, they didn't have any Springfields in stock, yet lo and behold, they were getting a shipment of the new 2021 models, and a Springfield was in that list. Come 3 days later and Skyler informs me it has arrived. That following Saturday, I went to look at that majestic piece of art. Instantly, I said it was mine.

I am a proud owner of a 2021 Indian Springfield, and I could not be happier. It feels great, it runs amazing, and did i mention its sexy as hell? The whole staff at this shop is just plain awesome. Great dudes that want to talk you, and get to know you. Yeah, they sell bikes, but they also create relationships. I live in Azusa and I will continue to come here not only for service, but also to just...

I am an Owner/Operator truck driver. I have been looking to get back on a motorcycle for a long time, financially was not able to do so until last month.I've been in and out of this place probably 3 or 4 times, just looking. Never felt pressured to "buy today". Mike (salesman) was always helpful, very easy to talk to and with about things other than motorcycles. When I came in, I told him what I was there for, he walked me to 2 othe nikes just to kick my leg over and see how they felt, I'm 6-4 and do not like a cramped feel on the bike. Most motorcycles, truly are not built for tall men. However, the 2020 Roadmaster Darkhorse has a seat that sits 2 inches further back, giving me the space and the comfotable ride that I like. Additionaly, the day of the sale and the paperwork signing, I was working for my business and ran into a few stumbling blocks in getting there to get it done. They went above and beyond to help me make it happen that day. I purchased a few extras, but 1 was on back order. It came in while I was out on the road. I had my wife go in and pick it up for me. She told me, as soon as she walked in she was greeted. That person escorted her to the parts counter, the parts guy looked up my number and quickly got the item for her. My wife said she has never seen or felt such welcoming and helpful people at any business that she has ever been to. With my wife being a very introverted and shy person, and the staff to put her at ease and make her feel comfortable, I can not say thank you enough. I bought my last morcycle 26 years ago for this business, at its old location down the Blvd. They were just as helpful and accomodating then. I looked at many different motorcycles this time around and these guys...

First and foremost, I would like to recommend Murray as a salesman to anyone! Great guy very helpful. That guy can sell me anything. He’s the reason why I purchased my bike at the Indian in Redlands.

I see a lot of good reviews about this shop, The bikes and merchandise are quality!

But their customer service sucks. Today I called in requesting some info on how much it would cost to switch my handlebars. The guy, and I’m not going to say his name was rude. I asked for two specific people The front desk told me to ask for, he said “yeah” I was thrown off by his attitude as he Just sounded rude. So I said “ I need handlebars and a plate that covers wiring. So I gave him the part numbers. I needed my fairing off as well so I was explaining to him what was needed. Rudely, he tells me $700! We charge $175 an hour and it’s about four hours of work, I called another shop and it’s 280.

With the exception of Murray and the salesman that helped me at time of purchase, I’ve had nothing but shitty Customer Service there, this is not the only time I experienced this , I experienced poor customer service when I was looking for a Bike with exception of Murray, As I as I have been there several times now. I ended up giving my business to another dealer because of it, which is much further, but I’d rather deal with better customer service, in inconvenience of the drive rather than deal with attitudes .

I don’t normally complain either I usually go about my business, but I had to...