Verizon — Local services in Redmond

At time of purchase was told they could not give me receipts for my purchase. Was handed our boxes and sent home.

I get home phone not activated. I had to call Verizon customer service because the store was closed to have them activate it. In the course of this call it was realized that I was rung up wrong and didn’t receive $200 off my iPad promotion.

I go back into the store, Turns out they rang it up wrong. I mentioned that my phone was not activated when I left the last time and was told “its an activate at home thing” well it would have been nice if someone told me this BEFORE I left the store. While adjusting the payment & “fixing” the promo error I had to sit & listen to the sales person talk to me about people needing to “respect Donald Trump, Black people only voted for Obama because he was black, etc.” While she was working on fixing the situation and ringing up the Apple Pencil I decided to purchase I endured religious & political conversation from her. I did not go to hear about politics or religion from Verizon staff. I don’t want to talk about politics and I don’t care I just wanted my stuff fixed. Then I was told that $100.00 would be coming off my next bill.

A week later I get a call from the store telling me that I need to come to the store because they did not set up my number share correctly & if I don’t come in today that my services will be disconnected. now I have to take time out of my day to travel to the store because they screwed up AGAIN. The manager tells me it will be quick to fix, I end up spending 30 minutes in there & once she was done I asked her about my $100 credit. She said oh it will probably be there in August it can take a couple cycles. She said if you don’t see it in August I will personally manually add the $100.

Here we are in August, & no credit. I go into the store sit and wait for 30 minutes to be helped meanwhile there is a guy wondering around the store literally doing nothing but standing and wandering. Finally he comes up and says “oh I guess I will just help you myself” couldn’t have done that sooner, but fine? I explain the credit situation he pulls up the notes and says “oh yeah, I see it right here, my manager Maryanne will need to do it, she’s in tomorrow so I will leave a note for her to take care of it. she will call you when its complete” that was on Saturday its now Wednesday and guess what NO CALL.

I call the store, & I am greeted with a hostile “manager” who decides instead of trying to fix the situation, instead of recognizing that I literally spent hours of my life dealing with Verizon on issues they CONTINUE to mess up, she was rude & dismissive. Then she says no its only $50.00 credit, you are only getting $50.00. I said the promotion was for $200 off I only received $100 off at purchase my credit due is $100.00. Then I’m met with an argumentative “I wrote the notes, and you’re only getting $50 back” so you can imagine after all this time and now someone telling me that they lied to my face about $100 off after making such significant purchases and committing to a 2-year contract would be understandably upset. I have sat in waiting, listened to political garbage, and been dragged back due to Verizon errors and there was not 1 oz of empathy or willingness to go above & beyond in the name of support. I said you have to understand I am very upset, I was met with “im not going to argue with you” So I hung up and called Verizon corporate. Verizon corporate proceeded to pull up ALL my receipts and the promotion that was qualified for. Guess what its $100.00 not $50. Verizon corporate gave me my due promotion which I am thankful for. At no point have I been compensated for the HOURS of time I sat in waiting and dealing with this store. I absolutely DO NOT recommend going to or using this store. I also recommend that “managers” go through deeper training and employees are trained on the appropriateness of their conversation. I cannot stress enough the uncomfortableness of being told to my face that I need to respect Donald Trump by...

For my birthday I decided to upgrade my phone & went into the store hoping to walk out with what I was looking for. Didn't have the phone in stock I wanted so it had to be order. Ok that's fine. Problem #1: The wrong phone was ordered! So on Thursday as soon as realized this, I went down to the store. From the moment I walked in 'manager' John Chandler was anything but professional! He was rude to me, rude to elderly customers ex: older gentleman needed to come in for help. He didn't have a mask on (which is required at this store but really not anywhere else in Redmond so many don't carry them) so he wasn't allowed access. When asked if there was a mask he could use Mr Chandler proceeded to say "I only have one mask. It's for emergencies only! YOU are not an emergency." Told the man to leave & come back when he had a mask. He acted similarly to another older couple. Meanwhile, I had a very specific conversation w/the Rep who was handling my order (who was very kind btw) about what day I could expect the phone, as I knew it had to be signed for upon delivery. There were very specific reasons for this. Wasn't out of convince, but necessity. He thought it would come on Saturday so we did the appropriate address. There was the question of how to return the phone I was upgrading from. Me Chandler’s solution was to give them my phone now leaving me w/out one until the other came in (2-3 days?). I said that wasn't going to work for me. Fortunately one of the other Reps stepped up with a logical solution which Mr Chandler seemed to be annoyed wasn't his. Over an hr later seem to have everything handled & I left. A couple hours later I get a text w/my tracking info. Problem #2: the phone wasn't going to be delivered until Monday! So back to the store to see if there was anything that could be done. As soon as I walked in, there was John Chandler again with this not so much 'award winning' customer service skills! He proceed to tell me there was NOTHING! he 'could' do. Basically I would have to go to FedEx to get my package. At that point I got extremely distressed as that option was not possible due an upcoming medical procedure. I cannot go anywhere after Monday afternoon! I put my head up in the air, w/my mask on & expressed to the ceiling - not directly at him - A verbal frustration. I will honestly admit I did use ONE curse word in my exasperation, but again I wasn't saying it directly to him nor was I yelling it. Next thing he's walking to the door pushes the button & tells me to leave or he will call the police! What?!?!? From then on he refused to help me at all & kept telling me to leave while I was apologizing for the word used, kindly pleading, for help. His response: He called the Police! After the Officers (& my husband whom he also refused to speak to & was also extremely rude to & lied to the Officers about the situation) responded & spoke to both parties, it was suggested to us that WE file a formal complaint against Mr. Chandler with Verizon Corp. This unfortunately has been extremely difficult to do! I have spent quite a bit of time the past couple days waiting on hold, transferred around, being disconnected & never called back. Being told there is no way to file a formal complaint, they just put it as "feedback" & that most likely Mr Chandler would never even be talked to! That's not acceptable! How this so called 'manager' behaved by calling the PD because he cant handle a simple service issue! Seriously, So Wrong!!! He shouldn’t be the manager or supervisor of anything. FYI while I'm trying to file the complaint I was told by the CS center that the address can easily be changed (which they did) & as a "manager" Mr Chandler should have known this or at least have known to suggested I call CS & have them change it: Not call the Police! Did get my phone. Honestly don't know if I even want to keep it now & have considered...

BEWARE! Dishonest sales people outright lie and follow it up with half-truths and deceptive sales practices. Inexpensive promises quickly turn into outrageous costs on your first bill.

My wife and I sat down to buy a Galaxy Note 8, an Asus Zenpad Z10, and put my existing US Cellular Galaxy S7 phone on Verizon. They promised us the moon for very reasonable rates only to find out a day later via email that the bill was utterly ENORMOUS!

First off, the amounts on the placards are for the device plans ONLY! They'll never tell you what the actual service cost are per month, nor the taxes and surcharges. Also they'll never mention that every single line is going to have a $30-40 Activation charge, often ontop of the initial activation charge. This way they make it seem like you can have the latest and greatest device for $20-40 a month. But wait till you see the surcharges you'll receive on your first bill.

Suzanne never mentioned any activation charges. They wanted to charge us $30 for my wifes new phone, $30 for my existing phone and $40 activation on the tablet AFTER we already paid the $129 activation charge. Never once did they mention this extra $100.00 in the store. I saw it a day later on our bill.

Suzanne got my US Ceullar phone up and running on Verizon with the Sim card of another FREE phone, claiming that I'd be on a month to month (cancel anytime!) plan. They even gave me the FREE LG phone as a backup. Well that turned out to be a total lie! I'd have to pay two months of $7.00 each month before they started reimbursing me for this so called "free phone." If I cancelled before two years was up I'd have to pay $168.00 for the phone they kept telling me over and over was FREE. That's the most expensive free phone I've ever received!

Our saleswoman Suzanne made the tablet sound super cheap, all we had to do was just buy it for $129.00. Then we'd own the device (on promotion) and it would just be $13.94 monthly. That turned out to be a total and complete LIE! The $129.00 is an activation charge, you don't own anything. You then have to pay $23.00 a month, a figure never even discussed in the two hours we were there. If you cancel your tablet before 2 years they charge you $175.00!!!! In the end the tablet was going to cost vastly much more than if we just bought it on Amazon or Best Buy.

BEWARE - Read the fine print because the sales people are very deceptive with the pricing and even outright lied to us to get us into these plans.

Suzanne Lyster was our sales woman and she turned out to be one of the most dishonest sales rep's I've come across in decades! The shifty, sneaky used car dealers we bought my wife's car from were more honest than this woman.

They also add up everything on their computer and only verbally discuss things. Then they ask you to sign it, promising that everything will come to you by email. We never had a clue what we signed because they never printed anything and they never gave us a moment to read anything on the tablet they had. So we truly had no idea what was going on until we saw our enormous bill in email the next day. We were furious that we got lied to. Within 24hrs we returned all the phones and the tablet. They charged us a $95.00 (60%) restocking fee on the three items even though I completely refused to pay any restocking fee. Trust me when I say we'll be fighting this through our bank and litigate if necessary!!!

This is truly one of the worst and most painful purchasing experience I've ever had in my life. I highly recommend that you see EVERYTHING in writing BEFORE you sign anything! It's also painfully annoying that the sales people refuse to wear uniforms or any distinguishing article of clothing, so it's difficult to tell who actually works there. Needless to say we...