Nordstrom Rack — Local services in Redondo Beach

On Veterans day, I decided I would go to nordstrom rack and enjoy a peaceful day of shopping. In stead, I was followed by three security people at Nordstrom rack because I showed up as a black women wearing a baseball cap, a mask and casual clothing! Please note that this is not the first time this has happened to me at this location and other Nordstrom locations!

To say that Im upset is under statement because no one deserves to be racially profiled and treated like a criminal while out shopping. The moment I picked up a few clothing items and I walked around the store holding the items in my hand as most shoppers do. I started to notice that I was being followed by a white women, then a black women, then a latino male! At that moment, felt rage because I'm thinking to myself why me and why can't I just enjoy my shopping experience like everyone else in the store! In that moment, I realized that my shopping experience is different when I show up in my work clothes which is usually a dress and heels. If I'm wearing a baseball cap and casual clothing, my shopping experience is completely different and I'm going to be followed!

Although, my clothing may change it does not change who I am. I'm an educated black women with two Master degrees, that happens to be a teacher. However, instead of being treated with the respect that all educators deserve to be treated with. I was treated as if I was a criminal simply based on my appearance!

Dear Nordstrom, it is simply not enough to hire black clothing designers or to post that you support black lives matters but you allow your staff to treat black women like criminals! You need to start training your staff on what it means to leave their racial biases at home and how to treat every customer as a...

The week days staff are very rude. The weekend staff never gave me any attitude. One girl at the returns counter literally threw my returns out of the bags and tossed the bags at me. She then preceded to have a horrible attitude and was super unprofessional. When I complained to the manager, the manager literally did not care just said ok, ok. Please layoff these people and get new staff members. This store is in a nice community, we need professional customer service staff who respect customers. You also need ethic diversity with your staff. You need a staff that does not have a problem working with people of other races and has no attitude whatsoever. You will continue to get bad reviews if you do not fire/layoff your bad staff members and hire new ones. I wont be coming back until you have nice friendly customer service...

This is a rating for Nordstrom Rack, not the clothes there. Because the clothes there are not of good quality. This is not Nordstrom's fault. Globalization has gutted the quality of off-the-rack clothes, and the stores where you could find, e.g., a decent men's dress shirt (Brooks Brothers, Thomas Pink, etc.) have all gone out of business for a variety of reasons, some linked to globalized garment manufacturing. What you're left with is junk made mainly in China. That's what you'll find here. But you'll also find helpful staff, clean change rooms, and decent organization of the stock. So if, like me, you have to settle for off-the-rack clothes, this is a good...