The Monogram Shoppe — Local services in Redondo Beach

I was not expecting this experience based off the reviews and research of this company. What I received was a total lack of professionalism and accountability from employee, Lisa. Here it goes: I called this place on a Thursday and spoke with Lisa about an item that was advertised and available on her website. I was almost going to purchase it online, but good thing I did not; I chose to call the store directly to order it over the phone instead. The initial phone call with Lisa was great; I asked her if she had the medium brown bed still available, and she said "I just sold it last week" (update your website then). She essentially assures me she can get the product, but it might be a different color than I wanted to which I indicated was no problem at all. She says she just needs to text the woman who owns the company (wholesaler) to get the product and she'll call me back. Mind you, during this initial conversation, she proceeds to talk up the amazing product and takes down my complete shipping information. I hang up happy and eager to hear about what color I'll be receiving. Thursday evening rolls around, and I get the feeling something's up, so I hop online to her website, and low and behold, the item(s) are ALL listed as "sold out." Sizes and COLORS. Friday rolls around, and I finally call her about 20 mins before closing time because I know she's not calling me. Lisa answers, and she immediately tells me that the woman she purchases the product wholesale from was supposed to call me. Excuse me, what? I told her that I did not get a call, and now I'm wondering why this lady should be calling me when I initiated business with Lisa, not her; it is not the wholesaler's problem to solve. She proceeds to tell me how she can't give me the price that she advertised the item for, she only gets 30% off at wholesale, that they are way more expensive now, and that she "hasn't updated her website in two years due to Covid." Okay, not okay, why am I hearing this? What does this have to do with me? The appalling thing is, not ONCE did Lisa apologize to me. As a retail business, your job is to satisfy your customer and be humble and apologetic if you can't, especially when it's your mistake. Be humble and apologetic about your false advertising and for the fact that your website hasn't been updated in two years. Do your research with your wholesale people FIRST before you practically guarantee product delivery to a customer by taking down their complete shipping information and talking about how much they will "LOVE" it when it arrives. Instead, I received nothing but excuses, defensiveness, and even rudeness out of nowhere from Lisa: "I'm not gonna call you at 10:00 at night." Did I imply that? No. Isn't that obvious? I guess not to everyone. Regardless, I stayed calm and asked how the situation would be resolved. Her response: "Do you want the number for the wholesaler?" No, and it is totally condescending and unacceptable that you would...

I'm a fan for life of Lisa & The Monogram Shoppe!! I don't know the last time I had such amazing service! Every inquiry and request I made was met with a "Yes!" along with additional suggestions to make the gift (monogrammed baby blanket) even more special. The specific color thread I wanted (mint green), the quick turnaround to ship (ordered Thursday-arrived Saturday), the beautifully wrapped gift with handwritten note (big satin bow)...this is just the beginning of Lisa's incredible customer care. I will tell all my friends about this wonderful experience and I look forward to working...

This place is phenomenal. Karen went above and beyond my expectations with creating two new, custom baby blankets for me in record time!! She knew her inventory extremely well and guided me with creating these cozy little works of art! I literally had custom monogrammed blankets within 2 hours. If you’re going to a baby shower, this is the place to create something truly...