Kohl's — Local services in Redwood City

I would like to to express my disappointment and frustration with the service I receieved in my last visit to khol's Redwood City. Upon entering the fitting room area, I was informed by a member of your staff, Alesia, that I could only take a maximum of five items into the fitting room at a time, citing it as store policy. While I understand and respect the need for such a policy, the manner in which it was enforced was unacceptable. The staff member proceeded to inform me that she had a lot of items to work on, pointing to a cart filled with merchandise and indicated that she did not want any more items added to her workload. Despite my explanation that I would only be trying on five items at a time and intended to return for the remainder after trying on the initial batch, she insisted that I leave the rest with her. After trying on the first five items and returning to retrieve the remaining items within a few minutes, I was informed by the same staff member that she had put them away. This was extremely upsetting, as it was not easy for me to go back and locate the items I had selected. Seeking a resolution, I requested to speak with the store manager. To my dismay, the cashier informed me that the individual I was speaking to was the store manager. However, the response I received from her only exacerbated my frustration. She appeared indifferent to my concerns and displayed a lack of empathy or willingness to address the issue. When I questioned her authority and asked for her name, she told me her name is Marisela and claimed that the manager had left for the day and identified herself as a supervisor. She told me Kohls do not have a such policy of limitting the number of the items in the fitting room. Despite assuring me that she would relay the incident to the manager the following day, her dismissive attitude left me feeling unheard and undervalued as a customer. This experience has left a significant impact on my perception of Kohl's as a retailer that values its customers and prioritizes their satisfaction. The lack of professionalism and empathy displayed by your staff members is deeply concerning and reflects poorly on your brand. This incident left me feeling frustrated and inconvenienced for several reasons: 1- Lack of Transparency: The staff member did not inform me that the remaining items would be put away immediately. Had I been aware of this, I would have made alternative arrangements or reconsidered my purchase decisions. 2- Inefficiency: I returned to retrieve the remaining items within a short period, less than five minutes, only to find that they had already been put away. This suggests a lack of consideration for customer convenience and a disregard for my time. 3- Customer Experience: As a loyal Kohl's customer, I expect a certain level of service and efficiency when shopping at your stores. This experience fell short of my expectations and tarnished my overall perception of the brand. I hope this matter will be investigated thoroughly and appropriate disciplinary action against the staff involved will be taken. Additionally, as a loyal customer, I believe in the potential for improvement and hope that you will take my feedback seriously to uphold the standards of excellence that Kohl's is known for. Thank you for your attention to...

The cashier and customer service staff at this location blew me off as a new Kohl’s cardholder. I opened my Kohl’s card about 1-2 weeks before.

I was traveling for business and left my card at home. My one-time 35% off was expiring on August 12, 2023 (the day I visited the store), so I wanted to take advantage of it.

There was a line at the registers with no one at the customer service desk. It was almost as if the store was understaffed. The first associate directly replied in a rude manner when I asked if there’s a way to look up my Kohl’s card if I didn’t bring it physically (I had Google’d the answer beforehand, but wanted to make sure). The first associate said “NO! We can’t look up your information without your Kohl’s card.”

Then almost immediately, another associate overheard the conversation and said “If you have your driver’s license, we can look it up!” … This is conflicting with the first associate’s answer! So, I decided to not work with the first associate whatsoever, going as far as letting the person behind me go first.

THEN when I got to the register with the second associate that said my information could be looked up by driver’s license, I informed her that I am a new Kohl’s cardholder and wanted to use my 35% off. She then said it’s only for the first day when I apply and get approved. This is definitely NOT what the offer terms said. Even in the welcome email. She then proceeded to say that they have a 30% off going on right now, asked for my driver’s license, and then processed the transaction.

Now, I no longer am eligible for the 35% off card offer promotion because it only works on the FIRST transaction. I got screwed over at this Kohl’s store. The company representative on the phone couldn’t help me with honoring the 35% off discount since he already saw a transaction on my card that happened minutes before. I’m so...

The experience I had was one of the worst experience I ever had at Sephora and I love shopping there but the girl who rang me was extremely rude. She didn’t even want to give me her name but for 1, I needed help checking stock. There was none out and I couldn’t open the bottom myself since it was locked and the girl didn’t even want to check the bottom drawer. She rudely said “whatever is out is whatever we have” which was false cause a very nice gentlemen offered to check the back for me and luckily they had the pallet in stock. After that. She ended up ringing me up and we did 2 separate transactions since my brother offered to buy me the pallet and he even bought himself a cologne and since we’re paying Apple Pay, the pin pad was saying error please insert card so my brother chose to pay cash and the girl kept checking the bills with the markers which is totally fine I don’t blame her but then she didn’t want to accept it and I was taken back because I didn’t see anything wrong with the bill. She then implied the bills were fake. I’m a hard working women and I felt discriminated, profiled...