The Chocolate Walrus — Local services in Reno

I stopped by The Chocolate Walrus during one of the busiest weeks of the year—Burning Man was in town—and I was on the hunt for an outfit for a pole competition. Despite the crowd, the staff went above and beyond to help me. They pulled what felt like every single item in the store for me to try on, offered thoughtful tips, and made the entire experience so fun and stress-free.

What stood out most was how genuinely welcoming they were—not just to me, but to all the burners shopping that day. It can be a hectic time for Reno, but the staff never lost their warmth, patience, or sense of humor. I left feeling excited and confident, and honestly, I can’t say enough good things about this team.

If you’re in Reno and need festival wear, competition outfits, or just something fabulous, The Chocolate Walrus is the...

Refused a return of false eyelashes when glue bottle was dry.

Kind of store that would rather lose customers than stand by their products.

Manager extremely rude. Not rude aggressively. Just that blank vapid stare of complete unawareness. I understand though. The Netflix world makes customer service very very hard for these folks. It's OK. There are plenty of better places in the area.

Thanks for the opportunity of reviewing you, The Chocolate Walrus!

I hope...

Bad customer service. A while back I had to argue to return an unopened, non intimate purchase. Only a few dollars but was a big hassle. Today I visit again and am stalked at every turn like I was a criminal. Of course they'll claim they were being helpful, but they obviously were watching me. I told ea SA that I didn't need help, only to have them stand there and watch my every move until I felt so uncomfortable that I left. It's on Yelp too!! I WON'T SHOP...