Pandora Jewelry — Local services in Reno

Made a special trip to this mall just to go to Pandora while I was in Reno with friends staying at the Peppermill. I wanted a bangle and my teen daughter wanted to look at some charms for her bangle. She is a huge Pandora fan and has about a dozen rings, a couple of bracelets some charms and other things. We always try and go to a store wherever we are to pick up an item. We got in line outside the store. The sign outside said no more than 6 customers at a time. I believe there were 5 inside the store when we got there. One of the sales associates came up and greeted us and asked us if we knew what we wanted. I told her sort of, we knew we wanted a bangle and wanted to look at some charms. A group of three or so people left the store leaving 2 customers in the store. 10 mins go by and I finally ask the associate why they aren’t letting anyone else in the store and she informs me that the group that left 10 mins ago went to the ATM machine. Slightly irritated we continue to wait. A few minutes later the associate comes out and tells me that the manager told her to let me know that the full face shield I am wearing is not sufficient and that I have to wear a face mask. Not wanting to argue with the associate over the fact that the shield I was wearing was sufficient at the not only the resort I was staying at, and on the casino floor, but also every other store in the mall. At this point we have been waiting for about 20- 25 mins and since the manager was either sitting behind a desk or in the back out of view I asked for her card. I didn’t see her reappear after that. The store managers name was Sarah. When we’re finally allowed into the store we were told we had to go to the x at the counter. We were the only customers in the store. We were told we could not walk through the store we had to stand right in that spot. I got the bangle I was there for and my teen decided that since she didn’t know exactly what she wanted she didn’t want to have the associate keep bringing trays full of charms over to the counter. Had she been allowed to walk through the store I’m sure she would have ended up leaving with at least one or more new jewelry items. We walked exactly about 2 steps into the store and that was all we were allowed. The service was definitely not what I am used to. Normally we shop at the Roseville Galleria location in CA where we have probably some of the strictest Covid mandates and although they limit the amount of customers in the store and ask you to stay with the same associate, they still allow you to move through the store and look at things. The customer service in our home location is 10x better. I will never go back to the Reno location. Honestly I probably would never return to Pandora again if I hadn’t already had such good service previously. Maybe the Roseville staff should go and train the Reno staff on how to not...

DON’T SHOP HERE!!!

The first time I shopped here in May 2022 it was a great experience. I only bought a charm but the staff was nice & even took my check. I decided to go back for my birthday. I picked out what I wanted, wrote a check (the clerk watched me write it), then asked the Manager to help her process it. Immediately the transaction was shut down because “we don’t take checks”. When I explained my previous experience, the Manager practically called me a liar saying she’s been the manager for 4 yrs & NEVER deposited checks. She started interrogating me about who accepted the check, was it a man or woman, and insisted in the history of the store they never accepted checks. She then turned away from me & the Clerk to focus on the customer next to me who was ready to drop over $1000. I paid with my card but I REALLY didn’t want to.

I’ve never been treated this way. Treated like a liar or passed over for another customer who clearly had more money than what I was willing to spend. They were so rude. If the policy changed, that’s fine just say so before I write a check or ask how I want to pay. Why did the clerk let me write my check if the answer was going to be NO? Why didn’t they believe me about my previous purchase? Why did they treat me like I wasn’t a valued customer? Was it because I wasn’t spending over $1000? Did they not want my money? I was excited about this place but now I’m not sure I want to spend my money here. I’ll stick with Helzberg. They at least appreciate my business, accept various forms of payment, and make me feel good when I leave the store. Pandora at Meadowood Mall made me feel ignored, angry, and unenthusiastic about the bracelet I saved up for my...

i had the most frustrating experience with pandora.

on boxing day, i ordered a ring that was on sale. i purchased online, and chose the in-store pickup option. as i was out of the country, my husband went on my behalf to pick up. when i got home i was so excited to see my ring…. but to my surprise, they gave me the wrong colour (which mattered, because it’s a birthstone & i have no connection to the month that i was given.) i called to inform them of the mishap to save me making the 45 minute round trip if it wasn’t in stock. they assured me that it was, so i went in the next day. they did not in fact have it. they also didn’t provide me with any option to replace it with the correct one.

i went online to chat with customer service. the solution that they gave me was providing me with a shipping label to send it back, 10% off and free shipping. i would be reimbursed with a gift card with the amount i paid (minus the taxes) and then had to repurchase. the product was nolonger on sale for the price it was when i bought it, which they did not honour. it ended up costing me $10 which isn’t going to set me back financially, but definitely frustrating when i shouldn’t be in this position and should’ve been granted the ring i ordered in the first place. the frustration stems from all the time i’ve spent on the phone, online with customer service, driving into reno to visit the store (both my husband and i having to go- wasting both of our time) , and going out of my way to go to the post office to ship it off. it’s been almost a month and i’m still in the process of swapping it for the proper ring. the whole situation was very poorly handled & it’s safe to say this is my last...