HOTWORX - Richardson, TX — Local services in Richardson

It's a really mixed review, the main positive is that I do believe that hot workout and infra red sauna is very good for you and I tend to feel really good afterwards. Some people on the staff are nice and welcoming. There are quite a few negatives: the cost to join is very high because you have fees to join plus you have to buy their mandatory towel and mat and they are not cheap. After my first and free class, I received an "incredible limited offer" email for 50% off... I came to sign up of course. Should have read the details - I guessed it said somewhere in the email that it was 50% the sign up cost... :(maybe I was wishful thinking, or maybe the "50% off" was the main highlight, and "sign up fee" the very lowlight. they say that you have to stay for a minimum of three months so that you can see for yourself the results... it should not need to be that way, but ok. It happens so, that I only go about once a week, so $60 per month is too much for me. I waited for my 3 months to be finished to come by and cancel. That's when I was told that I had a 2-months notice to give (!!) + cant stop in the middle of the month so that another 2.5 mandatory months right there (she said that I could have given notice during my starting 3 months, but clearly that was not explained to me this way). Or you can pay $100 to cancel right now (and I already paid for the whole month no pro-rating). Not ok. Honestly I'm disappointed by the way the place is managed: a. there are no place to change. You come here to sweat, right? Well you need to go back home all sweaty in your car... b. I've read comments saying that it is clean, it probably very much depend on what time you come - because it is 24/7 and the staff is not always present. I've seen the restrooms VERY dirty. c. not all the sauna heaters work - the last sauna I used had between 1/3 to 1/2 of the heaters not working. There is quite some deferred maintenance overall. d. The saunas are feeling very tight space for me who is medium size girl. I told my husband he would not like it at all... way too small for him. e. my app never worked right. They say the monthly price goes down if you come often. About half the times, I cant login my workout. It says "training already in session" whatever the moment at which I try to check in on the app. I tried to talk to the staff about it, they told me to do it right before the start of the session - which I did... still not working. f. It's quite annoying to have to listen to an advertisement for their products at every single workout. g. The lady who took my cancellation was rather cross. I told her that I was not happy to have to pay for another 2.5 months after having waited the 3 required months. She basically said "that's in the agreement", agreement which of course nobody ever reads or you would have to take a copy home to study it before signing up - and I do recommend to do so! I said I would not give them good reviews at that point, she did not seem to care. CONCLUSION: great concept really, but poor execution ** Giving this place an extra star for kindly answering my review. I'm still upset though. The staff certainly did not go thoroughly through all conditions at sign up, and it is quite obvious that we expect a store like this to have more or less the same conditions as the rest of the industry... also they request for 2 methods of payment on file... another policy that differs with the rest of...

I joined this location very recently and All I can say is WOW. From the staff to the workouts. I was a bit nervous trying It out because I don't know about you It can get pretty over stimulating trying something new and being over barred with info and memberships. I was able to get efficient quick run down my first time in. Shon was AMAZING he was (and always is) very welcoming and light hearted. He was also training Brooklyn at the time who is equally just as great and always greets you with a smile when she's in! My workout was so nice, the options to just book when ever through the pap works so well with my always changing schedule. Even the 15 min sessions really have to feeling accomplished afterward. When signing up Shon did such a good job not pressuring options but explaining things clearly and again making It very easy. He was very clear on cancellations and trial periods. I received a copy of everything before I walked out the door. and have It all in my email. If you're questioning even just giving them a shot I say do It NOW. You won't...

My experience with HOTWORX Richardson was extremely disappointing due to their lack of transparency regarding the cancellation policy. When signing up, I specifically requested a copy of the agreement but never received one until I attempted to cancel my membership. The cancellation policy was never mentioned during sign-up, and I was only shown the last screen of the agreement, which did not include this critical information.

Be aware that once you sign, you only have a 3-day window to cancel. After that, you are locked in for two months, with no right to cancel. If you choose to terminate, you must either provide a 60-day notice and continue paying for two months or pay a $99 + tax cancellation fee.

Despite stating that I do not agree with these terms, my credit card was charged $99 + tax the day after I requested cancellation—without my authorization. This practice is misleading and unfair. I urge anyone considering this gym to carefully review all terms in advance and ensure they receive a copy of the full agreement...