Uptown Cheapskate Richardson — Local services in Richardson

The store has a good selection of clothes, especially jeans. I found a nice pair of Lucky Brand jeans, which I got for almost $30. Later that day, it occurred to me to search for the same jean style in Lucky's website, and to my surprise, they were being sold new (on sale) for $39.99. Everything you get at uptown is second hand, so I thought it was unfair that I could have gotten brand new jeans for only $10 more. Uptown's philosophy is to offer popular brands at a fraction of the price, precisely because you're getting used clothes. I called the store and talked to the manager, and it seemed she was open to do something for me (like renegotiate the price, give me some store credit, etc) but she told me she'd have to see the jeans in person to determine if they were priced fairly or not. So far so good. Today, a week after, I returned to the store with the jeans. As I was explaining the situation to this lady with multicolor braids, she told me that she had spoken with the manager that same morning and that the manager had suddenly decided not to do anything for me. I showed her Lucky's website with the exact same model of jeans I got, and the lady told me "I already told you I won't negociate, what do you want from me?." I understand if they don't negotiate, but the manager could have told me this a week ago when she called me on the phone, instead of making me drive over there (commute is 45 min for me). For what it's worth, I think that rude lady at the store today was lying to me; it's really hard to believe the manager was really keeping tabs on a customer for $30 and having a conversation about it that very same morning. I guess I'll never know. I could not even get my money back because this store only gives you store credit. For anyone considering shopping there, don't trust their prices, always double check in the brand's website. Don't be gullible like me, they only care about themselves. Also think twice about shopping there because they are so shady they will never give you...

UPDATE: Went back to try and sell clothes and two brand new kate spade handbags. Checked in and they instantly began looking through my stuff. Waited about 10 minutes before they called my name. Went over to see my basket that I bought in was on the counter and noticed a few things missing. Usually they have the black bin with the items they want to buy on the counter so you can look. Nope, they had the black bin behind the counter and in the area where they keep the stuff they buy. Note, I haven't confirmed I was selling the items yet. The employee said they would give me $72 in total for my items. Great. However, I wanted to see what items they were buying so I asked to see what was in the black bin. She seemed to be annoyed and got the bin. She sat it down and I saw a few clothing items inside but no handbags. I dug through it to see both handbags buried underneath the clothes. It was like they were trying to hide them. I took both out and asked how much they were giving me for both handbags. One for $27 and the other $30. WTF? Both are in excellent condition. One has the tags still on it. I decided to keep both and she seemed to get mad that I wasn't going to sell them. She popped off saying the large one she found online selling for $250 and they would sell it for $90. Then why would I want to sell it to them for $30 when I can sell it for $250 online? I understand they buy things for cheap but it is ridiculous how they buy name brand items when they have stains or holes in it and still want to sell it for $30. Never returning and do...

2016 I have brought almost two basket of clothes over 20 pcs of clothes! They only took 5 pcs and they asked if was going to do credit or cash? They only gave me $20 back and kept $5 because I didn't want to do instore credit. Five pcs of clothes for $20? I'm sure they'll retail it for more a pcs. It's upsetting.

2018 I have gave them other chance to go sell some more stuff! I have them new heels that are never warn that cost $30-60 and the employee selected 2 heels and told me they’re willing to give me a total of $6.50 back for both new shoes! I said I saw that they sell these same shoe for a higher cost then what they’re giving me back! So I asked her, do you guys buy it from us for cheap and sell it for more? She said yeah, we buy it and sell it for $10 or more so pretty much buying from me for $3 each and sell it for $10 each! They’ll buy our products and sell it for more.

At lease when you buy it from us please give us the at the cost you’re going to sell it for. I feel like this business do kind BS a lot of us! They just want to take the good things, newer things and new things and sell it for more for there busnisss. I’m promise not to return back to this store ever again! Will not and do not recommend this at all! Price are quite expensive for 2nd hand used clothes, get newer clothes at store for better price or same...