Kim's Nails & Spa — Local services in Richfield

I went to Kim's Nail Spa last Saturday to get acrylics done before a busy week. I bite my nails when I'm stressed and had a particularly stressful month and decided to treat myself. I used to get acrylics regularly but have cut down due to cost & inconvenience, but again, I decided to treat myself! While that might have been a great idea, going to Kim's was NOT.

My experience was very "meh": my nail tech was aggressive with my hands, not very patient, and seemed very annoyed by my request that she trim my cuticles (I don't mind the additional fee, but it's a must for me before application of acrylics). I could tell that she was rushing, but thought, she's the pro--she knows what she's doing. On top of that, she told me the color I chose was "no good" and to pick another. I chose another similar one and she said that bottle was unusable as well. It took me getting up 3x to find a bottle in acceptable shape - an issue that they could easily fix by buying some new polishes, as theirs were all crusty and old.

My nails looked OK. I was happy with the shape of them but they were too thick and chunky. Since the application ONE WEEK AGO, I've had 5 (FIVE!!) separate nails pop off of my fingers. The first while I was turning the heat on the crockpot up, the second while I was pulling on a pair of jeans - I was not putting any stress on these nails at all. I went back after the first popped off and they fixed it for free, but since then, I've had four more pop off and I've been keeping them on with superglue just to get through the week as I don't have the time to continually go in and get my awful nail job fixed.

Overall, a very disappointing experience and waste of money. Will not be going back or recommending to any friends. Do not go here for acrylics if you want them to stay secured on your nails for more...

Reviewing Kim's Nails in Edina. Extremely disappointed! One of the worst manicures I've ever had in 20+ years. It was my birthday and I wanted to get a gel/fill. Shortly after requesting a "square" shape, and a "little shorter" length my experience turned in to the manicure from hell. A length was agreed upon prior to shortening the nails. In rapid succession all 9 of my finger nails were basically removed!! Literally shortened to a smidge above my fingertips with the drill. My nails were destroyed. I was audibly saying "OW. OW. OW." from pain caused by the drill which was drilling away my nails and flesh. Not only did I experience "heat" searing into my fingertips and behind my nails, but I swear, at one point I smelled burning flesh. The manicurist just giggled. WTH? I informed the manicurist that she not only hurt me, but totally cut my nails off. I couldn't leave ..... I was in the middle of getting a "fill." The manicurist inquired if I liked the color at one point in time, and because my eyes were tearing over, honestly I couldn't even look at or think about the color of my nails. The manicurist inquired AGAIN if I liked my nails. I informed her that I was very SAD and wanted to cry. Further, I DID NOT request "uber short" nails. The manicurist consulted with a coworker and informed me that instead of $35 for her services today, I would only pay $30. At checkout, the manicurist reiterated the price of $30 instead of $35 for today's services. I said that I had no issue with paying for the services today, however, she needed to understand that she "ruined" my nails. The response? "They grow back." Yes, yes my nails will grow back. However, please know that I will NEVER be...

I came in requesting to get a gel manicure with a specific cut style for my nails I even came with a picture so that they could see exactly what I was talking about as I was unfamiliar with the cut style name while the nail techs were friendly when coming in I showed the picture to my nail tech who looked uncomfortable She continued to ask me to look at my picture and it seemed like she was asking her colleague what kind of nail shape she should be doing because he kept telling her coughing and she was telling him not coughing it’s rounder she even advised me of this my nails look horrible I could tell she was not confident with what she was doing an intern it was noticeable on my hands if I could submit pictures I would I went to another nail salon because after paying $125 for my nails and my sisters nails We were both extremely unhappy I went to another nail salon to see if they could do anything they told me that the way that the nail tech filed my nails it would be too much damage I still have acrylic on my fingers that won’t come off and I just got these done on Saturday I don’t even want to go back for an attempt to fix because my fingers still hurt from the filing that she was doing when I went back to a different nail shop they told me the style that she cut was claw and should have been ballet toe So now I’m stuck with nails that are not even the color that I asked for they gave me pink and white and I gave them a neutral tan color that I wanted on my nails...