Linda Luna Studio — Local services in Richmond

DO NOT waste your time or money here. I just want to warn and bring awareness to my unfavorable experience at The Powder Room. Not only did I receive very unprofessional and "mean girl" demeanor from most of the staff especially the owner herself, Linda, but also I'm highly unsatisfied with the quality and results from their work. I was referred this place by a friend, and so I decided to make an appointment with Ashley (Linda's protege) on Wednesday (08/24/22) at 10am... So once I arrived Ashley took me to her chair I re-informed her of my request which was to add in highlights at the crown of my head, so my roots could blend in with my grown out and previous blonde I had in my entire hair. Once she began the process putting on the foil, she then took me to the rinse out bowl which I laid there for over 2 hours, and I told her about the discomfort I was experiencing on my neck from laying down, but she didn't seem to care or even fix the problem I was experiencing. In the meantime while Ashley had many other clients she was consolidating between, and every single one of them she was focusing on were able to get in and out of the salon within a timely manner while I was still laying there. So then, a girl named Shelby finally rinses me out and takes me to the "wooden bar" where Ashley would meet me to put toner in my hair. Ashley was not present so again I just sat and waited there for so long that Shelby decided to help out again which I thanked her numerous times because she was giving me the most care and attention. So Shelby sectioned off my hair for Ashley to begin the toner process. Then Ashley evaluated my hair and again needed some assistance from Linda.... So Ashley asked Linda since there's different colors could she put the one toner that she was putting on the top of my hair, could she also put it on the bottom of my hair so my entire head could be all one and thorough. However, Linda responded with a very condescending message basically insinuating that my previous hair color was not their mess to fix so to not even worry about putting anything on the grown out blonde of my older hair. So she told Ashley if I wanted to have the extra toner, it would be an additional 30 which I didn't mind. From the results of my hair at that point, I clarified that I didn't want three different colors in my hair so I requested to replace my blow out charge with the second toner charge. AGAIN, she began the toning process and took me to the rinse out bowl and she calls Linda for help because she stated that she sees orange and green colors in my hair which I was already freaking out about because her and Linda didn't seem to know what was resulting from my hair. At this point it was 3:30 and I was so frustrated with the service and quality of the salon because I expected so much more and they didn't seem to acknowledge me but again I'm just stating my own personal experience for having to pay $250+ for results that I...

We started out with a consultation to get hair extensions. I showed Linda the length of my hair and let her know I was going for thickness but wanted it slightly longer than my last layer. She recommended micro beads and ordered the hair for me. I was not shown length options or any sort of visual of the hair or final result, but she was supposed to be the best in the industry, so I trusted her judgement.

When the extensions were put in, my hair was also trimmed so everything was even, but my hair ended up being SHORTER than it originally was by more than 2 inches. Not only that, but Bellami beads were not used, rather some cheap beads probably off amazon that showed the white plastic tip with each extension and were all random colors - blonde, brown & black when my hair is jet black. Every time I wore my hair up you could see the beads from all directions.

I called the Powder Room and let them know the issues, and instead of correcting the issue like a responsible owner, I was required to pay for more hair and another installation. She acted like she was doing me a favor by not charging me a removal fee and discounting the installation, but I’ve worked in the service industry for 8 years, and that was not even close to what should have been done to make up for their mistake.

So instead of paying $800 after tax and tip, I ended up paying closer to $1600 plus 2 extra hours of drive time and 2 extra work hours I had to take off as well. Absolutely ridiculous. All in all I lost about $1,000 for the owners mistake.

To top it off, she took my old extensions to try to sell them to help get me back part of my money, which I appreciated at the time, but she never did and kept them. When I reached to it to ask for them back, she didn’t respond to the message. It’s been 6 months since this happened.

I decided to give it another chance and had hand-tied in extensions done by Danielle, and the results were awful. The top row was put up way too high, creating a ledge. 3 rows were used when my hair only needed 2. There was so much hair it was actually ridiculous. They were also put very close to my face, and you could see them when my hair was put up. I had them removed a week later by another salon, and the owner was shocked by how my hair was done. Another $1500 down the drain.

I give up on extensions after two terrible experiences...

Before I start, I'd just like to say their stylists are probably very good at what they do, I just never got a chance to experience it. This review is solely based on the lack of professionalism and the service I was received before even my appointment started. I had booked a consultation with a stylist at 2:30pm (which lasts for 15mins) and then another appointment at 2:45pm with the same stylist for a haircut. At about 2:20pm I called the salon to let them know I had a quick emergency and that I won't be able to make my 2:30 appt BUT I will be there by 2:45 for my haircut. Now I remember before i could tell the receptionist that I had an emergency she thought i was just checking in for my 230pm appointment and told me to come on in (which she later denied that she ever said that🤷‍♀️) and she said its fine if i can make it at 2:45pm. I get to the salon at 2:46pm and call to checkin and the receptionist tells me that my stylist is running behind and that she wont be ready until maybe 4pm. While im trying to process how my stylist was able to see me just at 2:30 to now not being able to see me until atleast 4pm, the receptionist tells me im welcome to wait until the stylist is done. Now of course i wasn't going to wait an hour and 15mins in my car. And ive been to salon appointments before and maybe had to wait an extra 20 to even 30mins for the stylist but more than an hour is ridiculous. Stylist are always very vocal about how important their time is and that clients should respect it but maybe yall can be a little respectful of the clients time too? Needless to say wont...