Walgreens — Local services in River Falls

Saw a clerk accuse 4 teens of stealing after they'd been in the store for less than 2 minutes. I didn't see them take anything and they were near me in the candy isle. Then he called them "urban" (they were people of color) and told them to get out. Another clerk came, I thought to calm him down but she also turned on the kids & told them to go back to the city. One of the kids got mad & asked the male Walgreens employee to step outside and he basically took them up on it and chased them out the door threatening to fight. The other teens calmed the angry girl and walked her out and then Walgreens called the cops. I've never seen such unprofessional behavior from a clerk, harassing kids. Today I went in w my kids to the pharmacy for our appointment to get shots because they're close and have bookable appointments. When I arrived for my appointment they told me they were out of the little kid shots my sons needed and I'd have to make another appointment when they came in. I asked when that would be and she said she "hoped" they'd be there in a few days. Then we waited for an HOUR for the ones they did have for my daughter & myself. There was another couple there waiting over an hour as well. I'll call them, "Jim & Judy Anderson". There was a mix up and the couple got skipped. When the Pharmacist called, they expressed that it was their turn and the pharmacist let them in. After they left, that same pharmacist called for, "Judy Anderson" AGAIN and looked confused as to why they weren't out there. We told him that was the woman he just gave a shot to. He looked confused and went back in. If he still had Judy's shot...then WHOSE SHOT did she GET? While standing there today I saw so much nonsense. The pharmacy forgetting multiple people, rude staff, the phone ringing off the hook, prescriptions sent to the wrong location, the pharmacy out of meds, charging customers the wrong price because the customer apparently needed to move a coupon in the app in order for the price tag ON THE SHELF to be correct. And one old lady who came up and was shocked to find she was being charged $120 for her medicine. When she asked if there was some mistake the clerk didn't double check, just told the customer her "deductible must have gone up".

Absolutely done w this location, and after learning that Walgreens has apparently been aware all of their locations aren't staffed well enough for years I'm done w all Walgreens. They're clearly not making sure their stores are capable of serving the public that counts on them in a safe manner. Avoid...

I went in to have a prescription filled. The pharmacy assistant on call was more interested in having a conversation with the pharmacist than helping me. After I was helped, I gave them my written prescription and my insurance info. I walked around the store just passing the time until my prescription was filled. I stopped back 15 minutes later to inquire about the progress. I stood there for a minute before I was even acknowledged. I was told it should be ready soon. So I waited, 5 minutes later it was ready. The total was $88.39. That seemed expensive so I asked if this was run through my insurance? I get the blank stare from the assistant and then asks, "Do you have insurance?" "Yes, I gave you the card when I arrived" I responded. She turns and has a conversation with the pharmacist. Took a few minutes and comes back and says "Yep that's the price." It still seemed high so I ask for my written prescription back and I will take it somewhere else. "Can't do that. Once we have the copy, you can't get it back. The best we can do is fax it some where else if you like." So I had them fax it off. I had it filled at Shopko, however they called the doc to ask if another brand/equivalent would work and then filled my prescription for less than $20.

I won't be back to Walgreens for any...

I was filling a prescription for my son for strep, gave my Insurance card to the Pharmacist, wait time was ok, but the my low rating is solely because of the rude, condescending and holier than thou attitude of Pharmacist Jeb. When I picked up my prescription, he handed me my insurance card rudely and said "how am I supposed to bill this to insurance?" I stood there dumbfounded... I replied "I don't know." He then pointed out that there is no RX Bin# or identifying factor on the card of where to bill it. I informed him that I only receive the medical card and I have had the exact same insurance for 6 years (and its a very common one for a large company that many people work for). He then, very rudely, shoves my card at me and tells me that I will have to call them or pay full price. I asked if he could look up another one of my children or husbands account because I have had other prescriptions filled there with no issues, then he could see where to send the claim to. No dice. He simply didn't have time for that. My 12 year old son later expressed to me how rude the Pharmacist was. If a 12 year old boy thinks someone is rude, you know...