Wireless World Verizon Authorized Retailer — Local services in River Falls

DO NOT USE THIS STORE! We went in to the store in May because one of our phones was not working and we were not eligible for upgrade until July. We were told that we could use the EDGE program to upgrade early with no charges even though one of the phones was not working. The phone was not damaged, just basically dead. This issue was discussed extensively with our salesperson Scott. We then upgraded both of our phones, purchased an additional phone for our son, added a line and 6 GB of data as well as all the accessories. Once we received our new phones, I returned the old ones as requested. I now have a $299 charge on my bill for the phone that was not working. I have contacted the store and Verizon customer service, NO HELP. Scott at the store said he would check on it and I have not heard a peep from him, Verizon customer service sent me back to the store for help. I stopped in the store yesterday, but Scott was too busy to help me and the Manager was not in. I guess once you give your customer false information to make a sale and get your commission the customer no longer matters. GIVING A CUSTOMER FALSE INFORMATION TO GET THEM TO MAKE A PURCHASE IS FRAUD! Even if Scott was unintentionally incorrect, the store still needs to stand behind their...

Went into Wireless World looking for a new iPhone since my old one was just getting old. Olivia was the person that helped me and she was a saint! Olivia was so patient with me and was so friendly and was very knowledgeable and had great patience and a great multitasker! Olivia did an amazing job! The other girl there, sorry I didn’t get her name, was super nice and funny and super smart too! They were super friendly and I will definitely be going there again! I have had bad experience at Stillwater and Hudson and New Richmond but at River Falls I had no bad experiences. I didn’t feel judged based on how many apps or photos I have or anything like my past experience at other stores. Others reps at other location were pushing me to buy a bunch of things on top of the things I need and Olivia didn’t and it made me so happy! Overall great...

My husband and I walked into Wireless World in River Falls, Wisconsin today to look into replacing his iPhone. Two people were working (Olivia and a young man who I can’t remember his name right now…not because he wasn’t helpful or extremely nice because he was, I just have a terrible memory especially with names)

Olivia was the person who actually did most of the work and she was terrific! There was not one question that she didn’t have the answer for. They both were very knowledgeable and so nice! They really work well together as they went through all of the different options for us to ensure that we were getting the best plan etc. My husband had an old iPhone which we even received a trade-in credit for!! We will definitively be using their...