Furniture City — Local services in Riverside

I recently had the pleasure of working with Illy, a phenomenal young woman who made my shopping experience an absolute delight. From the moment I stepped into the store, I knew I was in great hands.

Illy's knowledge and expertise in the world of furniture were truly impressive. She was incredibly well-informed about the latest trends, designs, and materials, and she took the time to understand my specific needs and preferences. Her ability to guide me through the vast array of options available was invaluable.

What truly set Illy apart was her exceptional customer service. She went above and beyond to ensure that I found the perfect pieces for my home. She patiently listened to my ideas, offered insightful suggestions, and expertly tailored her recommendations to match my style and budget. Illy's attention to detail was remarkable, and she took the time to explain the features and benefits of each piece I was interested in.

Not only was Illy knowledgeable and attentive, but she also possessed a genuine passion for furniture and design. Her enthusiasm was infectious, and it made the entire shopping experience enjoyable and fun. She made me feel valued as a customer and created a warm and welcoming environment in which I felt comfortable making decisions.

Throughout the purchasing process, Illy remained responsive and communicative, ensuring that I was well-informed about delivery dates and any updates regarding my order. Her professionalism and reliability were truly commendable.

Thanks to Illy's guidance, I now have a beautifully furnished home that reflects my personal style and exceeds my expectations. I am incredibly grateful for her expertise, patience, and dedication to ensuring my complete satisfaction.

If you're in need of furniture and want a shopping experience that is unparalleled, I highly recommend seeking out Illy's assistance. Her professionalism, knowledge, and exceptional customer service are second to none. She is a true asset to the furniture industry, and I wouldn't hesitate to work with her again in the future.

Thank you, Illy, for making my furniture shopping experience a truly memorable one! You deserve all the praise and recognition for your...

If I could give them 0 star, I would do it. Just do yourself a favor and don’t even go there. I bought a sofa, two chairs and a coffee table for almost $ 10000. They said it takes four weeks to receive it because it comes from Michael Amini factory. They came and coffee table and one chair had a crack. I called customer service they said they can send somebody in my house to repair it. I refused it and told them I did pay you 10K for flawless furniture. I asked for exchange or return. THEY SAID THEY DO NOT HAVE RETURN POLICY!!!!! Store manager said they must come and picked it up first, then they can order a new one. They came and took them to their Wearhouse. I marked them because I wanted to make sure they do what they are supposed to do. After 4 months back and forth with them they said they don’t know when I’m going to receive my new furniture. Store manager said we are just a middleman and do not have control over factory. I told him but I paid you and you must take care of your customer, but he said there is nothing that he could do. I went to the store to talk to owner, but they said he is not here. Again, store manager came and said they can not give me the new furniture the most that they can do is to repair the old one and send it to me. At this point I was tired and angry I said just do whatever you have to do! Finally, they send the repaired furniture but this time the coffee table glass is missing. I called again and no answer from customer service they said you have it. Now they are blaming me for missing glass. Please just do not even think about Furniture City. You will buy yourself a headache by going to the...

I would like to share my feedback regarding my recent experience with a furniturecity store. Unfortunately, I encountered several issues that have left me dissatisfied with their services. Firstly, there was a significant delay in the delivery of my order. This delay caused inconvenience and frustration on my part as I had expected a timely delivery.

Furthermore, when the item finally arrived after a two-month wait, it was not the correct item that I had ordered. This mistake was highly disappointing and demonstrated a lack of attention to detail on the part of the company. Despite reaching out to them for assistance, I received no satisfactory response or resolution. The company simply stated that they were a third party and were unable to offer a refund or accept a return of the incorrect item.

I must express my disappointment with the company's handling of these issues. Their lack of responsibility and failure to rectify their mistakes is unacceptable. I believe that a company should take ownership of their errors and make every effort to provide a satisfactory resolution for their customers.

Based on my experience, I cannot recommend this company to others. The level of service and the lack of accountability displayed by the company is not in line with what one would expect from a reputable furniture store. I hope that my feedback will be taken into consideration and that the necessary steps will be taken to improve their services and customer satisfaction...