Burger King — Restaurant in Riverside

I stop by Burger King #1646 ordered the #9 which is the chicken sandwich… my order #66, I asked the drive thru cashier can I get the “how to train your dragon “ cup without buying the drink in it… she said yes I pulled up she gave me my order and said “I didn’t charge you for the cup” I said ok thanks… so usually I check my order but I was messing around with the sync because I just came from American Tire and pulled off… I tried calling the number (4) times but it wouldn’t go through … the Lady lied she stood my sandwich up to make it look like on the outside of the bag. It was a cup in it. when you felt the bag until I got 2 miles away is when I noticed the dragon cup was not in the bag but this Crown around the bag …That’s when I tried to call in my car and it kept saying wireless number check your number… plus the lady had a bit of a...

Judy the manager was extremely rude during this visit. I'd like to say I've been here multiple times and never had an issue. I came to pick up an online order for two original chicken sandwiches and on arrival I was told they could not fulfill my order because they were missing supplies. I was told I could replace the sandwiches with another item on the menu. We decided to choose two different sandwiches and they said we could not choose those as they cost more than what we ordered. Cost more?! The whole reason I am making an adjustment to my order was because the location didn't have the items in the first place. Just was extremely rude and we will not be going back to this location anytime soon. Will be driving a bit further to head to another BK to avoid having to deal with their rude customer service at...

I had the worst experience at this burger king. They don't know how to use the coupons issued. They have no idea how to read a coupon and when management steps in they only make it worst. I will never visit this location again. Why do I have to argue with you when I hand you a coupon and you try to charge me double. Just the worst customer experience ever at a fast food restaurant. Everyone from the staff to management was horrible and they could not understand the simplest order and with a coupon that spelled it out for them, they just did not get it and could not turn the situation around at all. I went to another burger king and had no issues and had a great customer experience. This one just just...