KAY Jewelers — Local services in Riverside

I recently had the pleasure of purchasing an engagement ring at Kay's Jewelers, and I cannot speak highly enough about the exceptional service I received from Maribell and Tien.

From the moment I walked in, they demonstrated a level of professionalism and expertise that made the entire process enjoyable and stress-free. Maribell and Tien took the time to understand my preferences and patiently guided me through the vast array of rings, explaining the intricate characteristics of each diamond.

Their knowledge and attention to detail were truly impressive. They went above and beyond, ensuring that I not only found a ring of the highest quality but also one that perfectly captured the essence of what my fiance would adore.

The personalized assistance, extensive selection, and genuine enthusiasm for helping me find the right ring made this experience unforgettable. Maribell and Tien's dedication to customer satisfaction truly sets them apart.

Thanks to their expertise, I left Kay's Jewelers with a ring that surpassed my expectations, and I am confident that it will leave my fiance in awe. I wholeheartedly recommend Maribell and Tien for anyone seeking a remarkable and enjoyable jewelry shopping experience.

Thank you, Maribell and Tien, for making this momentous occasion even...

Let me just say this loud and clear: James at the Kay Jewelers in Tyler Mall is an absolute legend. If customer service had a Hall of Fame, he would already be inducted. From the moment I walked in, James treated me like royalty. His energy, professionalism, and knowledge were unmatched—and that's saying something in a store full of diamonds!

James didn’t just sell jewelry. He elevated the entire experience. He listened with patience, guided me with expert advice, and somehow knew exactly what I was looking for before I even said it out loud. He was personable, funny, respectful, and made me feel like family—not a customer.

He wasn’t pushy, he was passionate. He didn’t just show me options, he told the story behind each piece like it was art. I left the store not only with the perfect item, but with complete confidence that I made the right choice—all thanks to him.

If I could give James a title, it’d be “Director of Sparkle & Excellence.” If Kay Jewelers is reading this, do yourselves a favor and give this man a promotion ASAP. You’ve got a real diamond on your team, and his name is James.

10/10. Will be sending friends and family. James, you’re...

They have always been amazing to me! I have heard horror stories when it has come to people, I know having their rings restored. When I had my ring soldered together the original store I purchased it from completely altered one side’s architecture. Fast forward 5 years later, the prongs of my ring completely disintegrated on one side, and the diamond fell out. It took two days to find the diamond! Thankfully I found it, but was nervous Kay’s wouldn’t be able to restore my retired ring - BUT THEY DID & IT’S even better than before. They went above and beyond; restored, coated the ring and realigned the part that was previously damaged when the anniversary band was soldered on. I’m so...