Neighborhood House Clothes Closet — Local services in Rochester

I'm leaving a 1 star rating which I'll go through fully and explain my reasoning as to such.

The neighborhood house clothes closet. This is now a former shell of what it use to be.

For context I've been going here since I was a baby, now I'm currently a adult as we speak.

When I was a child the staff there use to be extremely kind and greeted people, for clients such as what I and my parents fell under we were able to gain stuff to help us immensely due to low wages. Such as every month you can come in get 3 tops, 3 bottoms, a jacket or winter coat, a blanket/sheets every 6 months, socks, underwear, bra, shoes every 3 months. The staff there would even point out stuff to people there whenever they would have good items such as clothing or furniture, Because the clothes closet was intented for people not making enough money to get clothes on their back, and necessities. Not to mention everything they get is donated not sold to them it's given.

They didn't have it open to the public originally due to it was connected to neighborhood house, however slowly they started to implement cost if clients wanted extra clothing however at highest something would cost was $5 at most and that's if it was furniture, and slowly was open to the public after years.

But ever since they got new management they have become a former shell of what the use to be, now they're using their donations given to them to make a quick buck and it disgusts me.

Clients now can only go 6 months out of the year when 2 years prior they could go every month because it was intended for families who make less money. You can only get a winter jacket and light jacket once every 2 years (so if you have growing children good luck keeping them warm) and same thing for bedding.

Next they now have become full on money goblins, everything they have is given/donated to them and they are taking those donations and selling them for ridiculously high prices raging as high as $100. In fact they are even putting aside items for resellers to buy off them before anyone else can get to them which I overheard the visit I had today.

Furthermore they now have implemented tables/racks that clients cannot even get items off them for free like this was intended for selling purses as high as 20-60 dollars.

And due to them now trying to make a quick buck their racks are over filled to the brim with clothes to the point you can hardly move the clothing to see what's there in the racks at times, especially the coats it's absolutely ridiculous.

And last their staff is extremely disrespectful. Everytime I try to great them I'm always met with a scoff or annoyed sigh, and they nit pick the clothing like it's coming out their own wallet.

Overall I'm disgusted at the Neighborhood houseclothes closet it's a former shell of what it use to be and is now a money grab for resellers or outrageous prices.

If you want to donate high valuable stuff to reach a family in need, don't do so here I'd suggest Facebook market place and putting it up for free for or gods helping hand if you want your donations to hit a family in need because they'll use your items here for a quick buck, and very limited for families who...

I thought this place was a great place to donate, until I actually stepped inside & looked around. I found two Hawaiian shirts and two new DVD s. One of the shirts had the tags on so I thought I had found a great deal, the DVD's were also new. The DVD's were of Tina Turner live in concert and Gone with the Wind.

I went up to pay and the woman who could barely speak English told me with her thick European accent that she would not sell me the DVD's and the new shirt because they were NEW.

I asked her why and she said that the new DVD's are to be donated to her border kids. I asked why are you giving these DVD's to children? Tina Turner live in concert is probably not something a child would want to watch. I love her music but I doubt if a kid will be wanting to see a DVD of her in concert. Gone With The Wind is a four hour movie. I have a nephew & a niece & the last thing they want to do is sit in front of a television to watch a one hour movie, let along a four hour one.

I asked to speak to someone else & she said she was the manager. She rudely said she was not going to sell them to me. I told her that what she was doing was very UNFAIR. If you put something out in the racks to sell you can't just selectively choose who you are going to sell it too or change your mind when someone decides to pay for it.

I actually thought this place was doing good and have personally donated tons of great items to them. I will NEVER go back to donating at the Clothes...

Where do I begin They discriminate, the hold donations that’s supposed to be for themselves & they act like upptiy Karen’s. They aren’t welcoming they act like they are annoyed with you. I even overheard a staff member say today don’t put the jewelry out save it for later. What’s the issue with people of color? They lady with the grey short hair and glasses is very judgemental i literally felt like a peasant while shopping for donations rather then a client. The lack of diversity is also another thing amongst employment. The fact that there are priced items when once upon a time everything was free is ridiculous this place might as be a thrift shop the way they price all the decent items only. I really felt judge and let down during my whole experience I will also be notifying the city on this as for several other women I’ve spoken too that go here feels the same.

No one is better then anyone help your community & stop...