Allison Love's Fine Jewelry — Local services in Rock Hill

Ordered a bracelet right after Christmas, was never given a ticket but was told 4 times that it had been ordered for me. Two weeks later they call to tell me that my repair was back, I asked about the ordered bracelet and was told they’d research it and call me back. Never heard back. Picked up my repair, asked about my bracelet and it had never been ordered. Ordered it again, again I was not given a ticket. This past Friday I received a call that the bracelet had come in. I let them know that I would be by Tuesday (Today) to pick it up. Went in and i received a call that my ordered bracelet is here and I’m here to pick it up. Again, I get asked for a ticket. As I’m explaining to the one lady that I never got one another lady says YES it’s with the layaways. So the original lady takes me to the back while she looks for it. Comes back out and asks me for the ticket again. Again, I tell her you guys never gave me one. No response, at this point I’m over it and do not want to spend another time there. So I have a ticket for another repair that I am waiting to get a quote one and told her that when I called to inquire about it yesterday I was told that they would call to inquire with the repair shop but never received a call back. She says… We do not rush them! Seriously??? I’m not asking you to rush them, I’m ask you to call and get an update. Fed up, I said thank you and started walking out but I just couldn’t leave and not say anything about the lack of competence in this place. I stopped and said, just so you all know I am once again leaving without the bracelet that I have now waited a month for because of the lack of competence in this place. Another employee said but it’s here in with the layaways, well the lady that was helping me asked me for the ticket which I told her twice didn’t exist and didn’t care to help me, so no thank you; I don’t want it anymore. I will pick up my repair if they ever call with a quote or I will pick it up without it being repaired by next week but I will NEVER spend another dime here. The whole point of the bracelet was so that my daughter and I could have a...

Been a repeat customer (over 7 yrs) because the owner has an eye for carrying very unique pieces plus standard stock you'd expect to find. I haven't just bought pricey pieces. Many times have needed a teacher or thank you gift and didn't want to mess around ordering online to find out it doesn't fit or have a stone fall out and no recourse (because that HAS happened).

Maybe I'm old fashioned but it's great to walk in and SEE wide selection, be waited on by a friendly, knowledgeable person and actually hold/inspect the item.

Lastly, I love Love's because I've sold her old jewelry for cash and have left a couple of pieces on consignment for the store to sell too. Allison said I would make more money selling an old engagement ring vs scraping it. Although it took longer to sell than I expected I was EXTREMELY happy with the money I ended up with... for both cash for gold and the consignment sale. So I'm all around very pleased with my dealings with Love's fine jewelry, Allison...

BUYER BEWARE! These people are jewelry scammers!!!! I took a rope chain to be soldered and they cut off 3/4" instead of just soldering and ruined the gold rope. I even asked where was the $200 worth of gold that they cutoff and they told me that is in the price of the repair. We will never return to this place. Even the people were horrible!!!! Did I mention that they kept my rope for a month? Such Liars! See below where they said they told me it would be cut in two places. They were just replacing the clasp. They also claim below this is the first time they heard about. When I tried the rope back on in the store I aske where is the rest of. The went and got the ignorant jeweler in the back and he told that is included in the repair that they also charge me $90 for. These people are crooks!!!! Stay away!!!!

Gold is over $3000.00 OZ. How much do you think they stole from me? She says it...