Macy's — Local services in Rockford Township

If I could give 0 stars I would. About a week ago I purchased a custom couch from Macys that would take about 20 weeks to make. The next day I found out the information the sales person gave me about shipping was incorrect and I had to spend 2 days trying to get that fixed. Then a couple days later I found out the information about how and when I would be charged was incorrect. I was charged for the entire purchase right away. It was supposed to be a deposit and a "pending" charge now and the pending charge would drop off. I was charged for the entire purchase right away. I have spent 2 days now trying to fix this issue. Half the customer service people I spoke to said yes, I was charged but there is nothing they can do about it and the other half said that I wasn't charged. My bank has assured me that I have been charged and it never came in as an "authorization" and the only way to fix it now is for Macy's to give a credit. When I was standing at the register i told the sales person that the register said it was charging and I was ignored. At this point, I don't even care if the couch is nice, it was not worth the rudeness of the customer service people and the head aches I have been through. I am sure I am not done either. This is going to be a long 20 weeks! We will never shop with them again. RUN AWAY AS FAST AS YOU CAN!!!! Update - I spoke to someone that made me conference in my bank to confirm the charge was actually a charge. Once that was confirmed they took my information to give me a credit. The credit never came and now they are telling me there are no notes from my past 10 calls and we are still going to be charged again when the couch is done. Now I have to start all over proving we were charged. All I get from them at this point is put a super long holds and being constantly disconnected. I will be calling corporate but I don't...

Bergner's was closed, so I have to shop at Macy's. Some people are nice, but most of them are not. Some people are just so rude. One time I was tried to return a legging at the clothing department. The clerk told me "Oh you can't return here, you have to go downstair, we have our return counter near shoes department." And the same clerk when I asked for a price check. She told me "Oh we have a machine for a price check". I told her "where it is, could you show me?". Then she took me to the one and that was not working. I told her I had tried it, if it worked, I did not need her to check" then she did not say anything after that. Another department is Cosmetics. I bought some things at Clinique, asked for some samples, the clerk said they did not have any samples, while another customer she gave them a whole punch and said here were some samples for you while you wait to pick up your reserve. I was like really??? That is how Macy's is running by rude people. That is why people are going to buy stuff online. Don't blame Walmart or Amazon ruining...

I just think Macy's has given up on their traditional type of store. The thing they don't seem to understand is that if they would actually have decent products, even if their price points were a little higher, people would come. Look at how Dillard's is doing.

The store had an entire sections empty and devoid of any merchandise whatsoever. It's just depressing. They have switched to their house brands which have done nothing but gone down in quality from where they were 15 years ago. Name brand availability is scarce in comparison.

Macy's was a once proud brand and I hate that it has come to this.

Most of the staff I encountered were cranky, if still somewhat helpful. They certainly weren't going out of their way to try and make a sale. Again, look a Dillard's.

So many of the discounts are only available if you're a Macy's card holder but there is little incentive to become one when the availability and quality of available stock is so poor.

Seriously, sections full of shoes and belts that are fake leather. You don't see that at...