Windsor — Local services in Rockford Township

I was attempting to return a dress for my wife. We are over 2 hours away from this store (this is the closest one) and I happened to be on my way to Chicago so I thought I would get this returned on my way. First, Facebook and online says store opens at 10am. That is false. I got there at 1030 and the store was still closed and apparently doesn’t open until 11am. I waited 30 minutes and the associates failed to even open the store on time. They opened at 1105. This is a professional business, and it shouldn’t be hard to open on time. Now it was finally time for the return process. I had the receipt, the dress with original tags attached, and I was within the 14 day period. However, I unfortunately forgot my wife’s card that she used to pay with and she wasn’t with me (which I understand is my fault I forgot), but I had her send me a picture of her card info to try and have the store associate enter it manually. Well they can’t do that. So then I asked if they could override it and return it to a different card. They can’t do that. I wouldn’t be back in the area with my wife’s card for another 5 days which would put me just outside the 14 day return period, but I asked if I could get a manager approval to have a slight extension since we are over 2 hours away. Well they couldn’t do that either. My only option they offered me was in store credit for a store that my wife will never shop at again. This is absurd that I couldn’t get my money back just because I forgot her card. I had the receipt, the dress with tags, and her card info and I still couldn’t get my refund? I’ve worked in retail and I find it hard to believe there is no system override to make an exception and please a customer. It’s not like I was asking to return a dress with no tags or return a dress that was bought a year ago!! This is ridiculous. Such a poorly run store with the worst return policy. Never again will we shop here even though we have lovely in...

Discrimination is real here. I asked for their handicap fitting room and was told I’ll be taken back to one of the regular fitting rooms. I then proceeded to ask the manager (Hannah) again to put me into the handicap fitting room as I do have a disability and she gave me the nastiest look as if there was nothing wrong with me and insisted I use a regular fitting room. I then demanded the handicap stall and Hannah then decided she didn’t want to help me anymore and she asked one of the other employees to continue to assist me. Upon checking out the cashier (Aptos) that helped me gave me the dirtiest look when completing my transaction and handing me my bag. I won’t be shopping here again. Just because a person looks perfectly fine doesn’t mean there’s nothing wrong with them. Discrimination at its finest and it’s disgusting. I guess your disability has to show in order for it to be taken into consideration. Corporate has already been...

I wouldn’t even give 1 star to this location. Horrible customer service. The lady at the register wouldn’t return my clothes or exchange my clothes even though it hasn’t even been a week since I purchased them. She wouldn’t return them because the clothing didn’t have price tags on them even though they weren’t even worn. I also had the receipt. She was very rude. This location definitely needs better customer service. Also needs to update their return policy and be more clear since they can’t take back clothes without price tags. Extremely disappointed, will not be shopping here anymore. I’ve read plenty of other reviews on here with the same exact experience as me. Do not waste...