Hannaford — Local services in Rockland

Hannaford was always preferred. I love self check out. Always quick and convenient. Hannaford stores are great. But the Rockland Maine store left me completely dumb founded on 2/12/2021. I was running late for an appointment. I stopped there to grab a few dollars off my card along with a drink. Bills for the vending machine where I was going. I do not drink soda so I purchased my drink from Hannaford. I rang up my drink, selected three dollars cash back then pulled my card out when prompted. That's when the screen froze up. The light come on and women come over and tried to get the machine to work and could not do anything with it and did not say much of anything to me. She looked at me and said "I'm sorry, I cant really do anything, it's frozen". I had the quick idea to pull up my last transaction over the phone to allow her to listen so she could confirm my transaction. Like I said, I was late, time was passing and she wasn't giving me any understanding of what top do about this. I played the last transaction, said the store and time and amount. All she said was "I cant really do anything with an audio confirmation" and we both just stood there for a minute or so, she looked like she was waiting for someone but never called for anyone nor waved anyone over. I had the feeling she was just waiting for me to respond to this situation and was just standing waiting. I cant say for sure what she was waiting for but after a few minutes of just standing there, I mentioned I was do to be someplace in a matter of minutes and didn't really have time for this. She again explained that because the machine was frozen, she couldn't do anything. First off, she come over and didn't say anything to me, just started hitting the screen, I just come out and explained what just happened, she still said nothing for a good minute or two and then stated she couldn't do anything about it. Then we stood there in silence, not one time did she make eye contact and the only time she spoke to me is after I spoke to her and her reply (both times she spoke to me) was that she couldn't do anything. I had been in the store for 10 minutes, she wasn't helping me, wasn't giving me any suggestions or answers and even though I called and had confirmation over the phone, I felt like she just was not believing me. I stood there for another couple minutes, which seemed like forever, she stood there turned away from me and looking across the store, it seemed very bizarre to me at the time and because I was now going to have to rush to my appointment, I told her I had to go and said I would come back after my appointment and started to walk away. I think I was more upset that she wasn't helping find any resolution, no resolve at all. I was expecting her to tell me she would take my information down and even at one point thought about asking her if she wanted to but we just stood there for minutes. It did cross my mind that maybe she was waiting to see someone to flag them down or something but when minutes passed, I just told her I had to go, she said nothing and stayed turned in the opposite direction, that's when I suggested I come back after my appointment and started to leave. I didn't even make it two steps before she said "Sir, you will have to leave the drink". I am easy going, very patient, understanding and I am mindful of everyone and everything, I try very hard to be the best version of myself I can be but for the first time in many years I was getting upset, I couldn't believe I was leaving without my 3 dollars, no information taken down, no help really at all and now I cant have the soda I just paid for? I didn't have time to buy another drink. Worst part is, I forgot all about it after my meeting. Was never compensated. No apology and lack of concern really did not sit well with me. I had the checkout freeze again, charged me $52 x2 Didn't know till 3 weeks later when I seen statement. Never sought compensation for that either. I know I could have done more for myself, I didn't return after group or report the $52. I don't fully...

Today I had to return an item I purchased yesterday. The package of chicken was past it's "use or freeze by" date. I brought the package and the receipt to the young cashier, he immediately started the refund process, the woman bagging groceries noted, "that should be a "double money back" and he checked and it was! I received my money and just advised that they check that there weren't other products in that section that were past their due date. "Of course," he said, a second and a third person conferred, offered apologies and one set out to check that department. This respectful customer service and the willingness of every person to address the issue demonstrated the expectation of excellence and the shared responsibility of the staff. Thank you Hannaford, because of your people, you have regained...

Recently Hannford has installed self service check out in Rockland Maine much like you would see at Home Depot or Wal Mart. This has resulted in the 14 items or less isles having been reduced. Leaving the option to wait in a long line to make a smaller purchase or self check out. The grocery store is a place many of us hit at the end of the day after work. It is the last place I want to spend time dealing with a check out process that does not always fuction which then requires the assistance of a floor manager and the customer has to bag there own groceries. I see it as just another corproate reduction in services with no apparent reduction in price to the customer in addition to shrinking the size of the work force eliminating jobs Rockland needs. We have to serve ourselves and pay for that pleasure. Not...