The Home Depot — Local services in Rockland

Home Depot has a better online selection than Lowe's, although they regularly botch online orders. There are individuals at Rockland Home Depot who are enormously helpful but the bulk of the employees are openly indifferent to customers. One has the impression that Home Depot offers more benefits to careerists and less incentives to their short term labor force. Consequently, the staff gets a bad name, but notice that HD keeps sniping some of Lowe's best personnel.... Either way, I do more online orders, especially for specialized tools and equipment with Home Depot, and more quick shops at Lowe's. One area in which Home Depot falls flat is their lumber. It is a lot harder to find quality dimensional lumber or whitewood at HD then at any other source in Knox County. On the whole HD buys lower quality lumber, save they don't cull the warped pieces. In the end they have pallet after pallet of wood no sensible builder would want. Lowe's has a guy who removes cull, and will give good deals if you ask; EBS has decent wood but Spears and Viking have top flight lumber and trim wood. (I haven't shopped for lumber at Rankin's for so long I can't speak for their wood).

A minor update is that HD has become the best place to buy GRK screws. Don't know what possessed Lowe's to phase them out but this represents a huge opportunity for the Home Depot, if HD pluses up their...

While shopping in the Rockland, Maine store on 6/9/2014 I saw a customer ask TWO supervisors (wearing light gray aprons) a question about where to find something. The supervisors were walking by pushing a display in a carriage and were working on some store project. They did not even stop walking as the man followed them asking his question! They gave a short, abrupt answer and kept walking away from him. The customer was about 35-40 years old, wearing a dirty motorcycle jacket with many patches and emblems on it. He had a scruffy beard and was thin and gaunt-looking. Could his appearance have caused him to be ignored? Rude and shocking. Further, he was shopping for his mother who was in a wheelchair when I saw them later in the store. This is totally in conflict with the customer service mission of the Home Depot organization. The manager there should read this and find out what happened. He can also call me for...

The most unhelpful, uncaring, worthless employees I have ever run in to. I went in there with their own websites information about an item that the website claims is in the store. I showed this page to 5 different people, who proceeded to send me to 5 different locations, all incorrect. I mean not even in the ballpark. It was obvious that they cared more about continuing their conversations with their fellow employees instead of helping the people that provide the means for their paychecks. I then proceeded to walk down every single isle in the store, taking over an hour of my time to find an item. It was at this point that I left. And will never be back to any of the home depot branches ever. I recommend going across the street to harbor freight or down the road to lowes. At least there you will receive actual help from people who know what they're...