HomeGoods — Local services in Rocklin

I love HomeGoods for the browsing, the “line trap” treasures, and the unexpected finds — that’s half the fun of coming here. But during my last visit, I had a strange experience with an employee that felt a little out of place for the store.

While my mom and I were in line, an employee was very proactively asking customers if they were “ready.” At first, I thought that was great! But then she began commenting (almost ranting) about how many customers stand in line and keep browsing or even take calls. She even told us directly how much it frustrates her.

The irony is that HomeGoods is built for browsing — especially in line. The displays and cute finds are literally there to slow you down and encourage one more purchase. Most of the time, customers work it out politely by asking, “Are you ready?” if someone is browsing. So, I get it to a degree. If the person on the phone doesn’t acknowledge them, but sees them asking the question, that makes sense. That’s rude.

However, the worker’s frustration came across more aggressive than helpful, which made the whole interaction feel awkward. Honestly, if you dislike customers browsing in line, HomeGoods might not be the right store for you — because that’s part of the charm here.

Still love this store, but hope employees can remember that a little patience goes a long way — especially in a place designed for...

I went home goods in Rocklin for the first time a few days ago. I wanted to know how or if it was different then the one in Roseville. I was not impressed, it seemed overcrowded and could not walk down some isles. I bought a coffee mug for $3.99. After leaving the store I accidentally tripped outside and broke my mug. I went back into home goods told them what happened and asked if I can get another mug. I got a new girl training who had to ask the person training her. I think it was a manager. The manager said it is not their problem what happens when merchandise leaves the store. If she takes it back then the store is losing money. The store will also have to process extra paperwork. After embarrassing me in a line full of people, while talking loud she exchanged the cup for a new one. I will NEVER return there again. She made me feel so bad for asking them to return the cup and for tripping. I will continue to shop at Roseville home goods. This manager needs to relearn her people skills and...

Rocklin Store - I was told by an employee to proceed to a register where Cashier #1 stood. Cashier #1 did not acknowledge me and continued to help Cashier #2 with a customer. Cashier #1 then volunteered to remove herself from her register to help Cashier #2s customer. I still stood waiting to be rung up by Cashier #1 while she left me standing there, still never acknowledging that I existed. The original employee who told me to go to Cashier #1 then took me realizing that I was not being helped. Upon arriving home I called and spoke to the manager in the privacy of my home so as not to cause a scene at the store. I've not seen that woman at the front registers since then. 🤨 Kudos to the manager for...