Studio Elite — Local services in Rogers Park Township

They have a 2.5 on Yelp for a reason, curious how it's higher here.

They have a very nice selection. My wife and I were both looking for bridal lenghas, and we visited 3 times. Somehow, we got the same associate every time. She was rude, reluctant to show available options, pushy about purchasing the first thing tried on, and generally unpleasant and unprofessional.

We managed to find what we wanted the first time we went a couple years ago, but held off purchasing and good thing we did due to the pandemic pushing everything back. We went back recently ready to buy and they were closing early, so we had time to try one dress each and were pushed to BUY NOW, which of course we did not. Finally went back the last time with enough time to seal the deal and were so horrified by the service (told we were only allowed to try on 1 dress, argued with about each piece we were shown, asked if we would buy each piece we were shown, had to fight to see even a handful of options, etc) that we just left as she ran after us trying to get us to stay.

Thousands of dollars in sales lost, and we're just confused how any sales are ever made here at all. I guess we almost did buy the first time since we loved the first ones we tried on, the only way to please this associate. Fortunately, Reddit recommended Bejee Collections and Raaz, and we had an extremely pleasant experience at both places and were equally impressed by the selection. We ended up buying at Raaz.

Customer safety = try one dress on (which wouldn't increase Covid safety at all...), but the associates don't all wear masks.

The store's reply is exactly as delusional as I was expecting, thank you for the laugh. This woman literally made up a rule she was so annoyed having to deal with us at all, it was astonishing.

Added note, my wife and I are both women. Absolutely don't go here if you're a queer couple, extremely uncomfortable every time. You think after seeing us 3 times and remembering us well, they'd remember ot acknowledge that we're marrying each other 😅 Probably added to why we were treated so poorly, but it's definitely still mostly this associate is just bad at her job.

Spent about $12,000 at Raaz, in case you'd like to know the size of the...

I have never written a review before for any place but this shop has forced to write one. I have nothing against people here but I would definitely say it was the worst experience I have had at a shop before. So, I went into this store at about 8:30 PM which was close to the closing time. I would have appreciated if they'd told me that it was the closing time and asked me to come another day instead of the ill treatment. I went into looking for a Kurti for the coming festive season. When I entered the shop, nobody even cared and nobody asked what I was looking for, no welcome, nothing. Then I went ahead and asked this lady to show me some Kurtis for women and straight away the lady said "No, we don't have that". I didn't not get offended by that, I honestly thought they didn't have any women's kurtis and was ready to leave the place but then she called another lady and asked her to show me some Kurtis. The lady seemed nice, she showed me a few of them, none of them caught my eye. I eventually picked two salwar suit sets which I liked and went ahead and asked the lady how much it costed. The lady replied "It is too expensive"(those were her exact words) "IT IS TOO EXPENSIVE". I am not that kind of a person who can give it back to people who very subtly humiliate other people for no reason at all. I went ahead and bought one of the salwar kameezes and was honestly feeling extremely humiliated by the people here. I don't know if they have a preference over specific kind of customers of certain ethnicities, but I know that my friend and I were not treated well. So to the aunties here please make sure to treat everyone with respect no matter who or what they are, if they enter your store. Thank you. (P.S: The tailor lady was nice to me so this is not directed...

I visited this store about three weeks ago to shop for an Eid outfit. I was impressed by the size of the store and the men’s selection tucked away in the back. When I asked for a navy vest, two women were eager to help, which I appreciated. I liked the vest and asked for the price, but was surprised to hear it was $120—especially since it was quite plain, with simple buttons and no embellishments. I showed them photos of nearly identical options online for $40, and once I was about to put the vest down, one of the women offered a steep discount. I truly appreciated that flexibility.

What I didn’t appreciate, however, were some of the remarks made during the negotiation. I wasn’t trying to bargain aggressively—I simply didn’t see the value in paying $120 for something so basic, and was prepared to walk away. But when I put the vest down, one of the women asked, “How much would you like to pay?” Then she added, “It’s an XL, so it’s a lot of cloth.” For a vest? That comment felt unnecessary and, frankly, a little demeaning. Are we really pricing based on body size? Should I try to squeeze into a medium to save money?

At checkout, the woman ringing us up was polite and helpful. However, another woman—who had been in the back—came forward and told her, “Don’t give them the fancy bag with the store name,” and made sure we were handed a plain plastic bag instead. That struck me as petty and unnecessary.

Overall, it was a mixed experience. I genuinely appreciated the helpfulness and willingness to work with me on the price. But all customers deserve a basic level of dignity—without backhanded remarks or judgment based on their body size...