Goodwill Store | Donation Center | Career Services Center | Reentry Services — Local services in Rogers

Clothes isn’t as good as it used to be. One lady ( an employee ) kept snapping at people including my own mother because she didn’t take someone else’s clothes out of her dressing room. My mom should not have to clean some other customers left overs and honestly she shouldn’t have to put her own clothes back on the rack because that’s the employees jobs. Why do they need workers if they want us to clean up everything? These people are customers and that’s that lady’s jobs she just wanted us to do her work for her! She was oriental and kept yelling at kids and what really made me angry was when my mom politely said she picked her own clothes up and didn’t need to pick up the last persons clothes she eyed my mom down with the dirtiest look. Please get rid of her she is terrible with customer service and straight out rude. She yelled at some other people too for simply touching a chair they didn’t know was sold. Let me know when she’s not there so I can shop without...

I've shopped and spent hrs and money to this Goodwill...but when a funeral of my Aunt in N. Carolina comes between exchanging a pr of shorts and a tshirt along with bring a bag of clothes and shoes to donate, Ryan, the manager today, on Sunday, said there is no way to return tomorrow!!! I explained the circumstances and he said he was sorry, but after today the system boots everything out after 2 weeks. Sooooooo, I will probably seek a higher management to explain my circumstance as well as having cancer surgery tomorrow am and I could have my Mom return the items, plus the items I was going to donate and we shall see how good "Good"will's management actually is. If they read reviews, then I'm hoping for Ryan's sake that he wrote my name and number down , so they would be able to get ahold of me. Oh well, ill donate to...

Their slogan is "keep it local", but this store takes donated items from the community and sells them online and ships them all over the country. It wasn't always like this as they used to actually sell the items locally. Now there is a line of people donating while their shelves are bare because their good items are sold on their ecommerce store. It's sad. I recommend donating to a real thrift store that sells their DONATED items at a reasonable price and actually keeps it local, because this store does neither of those things. It's a shell of a store for marketing purposes so they can continue selling donated items online to anyone in the United States at the highest price they can get. Goodwill's marketing campaign is fantastic but unfortunately they are dishonest about keeping items local. I recommend donating and...