Staples — Local services in Roseburg

Not the place to go if you need to print out large orders for important legal documents. Self print printers are glitchy for a project this size. All the screen shots were out of order Only one person, Lisha, managed to get all the screen shots in order, and reprint them, after they let me spread out on a counter for three hours trying to get them in a sequence. I was overwhelmed and was trying not to cry when the purple hair lady came to lay down the law, because I wanted a refund. She did not acknowledging my emotion of stress. She does not listen for content to resolve issue, she only wanted a conflict. So she blocked me. Which is fine. I called Inprint, spoke with the lady there. She has set a time for me to come in and do what Purple lady could not. Imprint lady has heard this from a lot of people. A huge waist of valuable time, money, lack of empathy, customer service, or ability, not including Lisha.

Be Inprint sure

Please go to Imprint with important...

Called the store about an item and spoke to Dena on the phone. I asked if the particular item was sold as a single unit instead of in larger quantities. I was assured that they were sold by the unit and less than a couple dollars (since I could not get her to give a specific price). I arrive at the store after a lengthy commute to find that they in fact do not sell the item by the single unit, but offer a ridiculously overpriced alternative which was not suitable for my application. Dena did not seem interested in confirming the items existence and price as she ultimately didn’t actually check. All the cashiers were clearly disinterested in assisting me with finding the item once I arrived until one finally helped me. Very poor customer service, poor selection of items, poor prices. For myself, it amounted to a waste in time, gas and a headache. I strongly advise to shop elsewhere for any office...

Bought an expensive high speed scanner from this store. Attempted to hire their tech person to install it. After several phone calls of being on hold for a long period, I finally reached Ken, their on- site IT person on Wednesday, 1/30/2019. He said he'd check his schedule and call me back. After not hearing from him within 24 hours, I called again and spoke to the manager, Alicia, and expressed my frustration. She barely apologized, but said she'd have Ken call me "for sure. " It is now Monday, 2/4/19, and I am not holding my breath. On Friday, I called a local computer service co. (Tech Mayday) who came to my house within 3 hours. I'm astonished at a business not returning phone calls. How do you turn down business? Doesn't that equal money and staying in business?! I'm truly appalled and hope their corporate office follows up. I wish I could give them no stars...