O'Reilly Auto Parts — Local services in Rosemount

Less than satisfied by being insinuated that I am a liar by the manager..

Came in a few days ago for my first DIY transmission fluid. Went up to the desk and started with "I'm looking for transmission fluid for my Toyota Camry 2009 out there."

She plugs it in and takes me back and points out a bunch of Dexron III and Mercon ATF.

I ask her if other people have come in for Camry's and what they use. She just responds with "They usually buy the store brand."

We talk about Lucas Transmission Fix as well. I purchase my ATF and leave.

later I get a spot of paranoia (after installing the fluid mind) and look around and call Oreilly main customer support. Turns out. I was told the wrong fluid and directed to talk to the Store Manager to resolve it.

I call him. We talk for a minute. He then contacts the employee who said "I never talked to him about transmission fluid. Only the Lucas" (mind you, i VIVIDLY remember asking what other customer's have bought, and her pointing to Dexron III fluid and recommending the Oreilly Premium ATF which I purchased).

Now during all of this I avoided talking about the employees and said things like "Yeah, the system recommended the wrong fluid." (which btw, the website also brings up the Premium ATF in a search even if you have a Camry 2009 which the webpage if you click on it says "No available applications for your vehicle" but customer support says yeah it's silly it doesn't filter by vehicle automatically)

Back to the store manager, he told me what she said and said "Yeah, she's a real trustworthy person, and would not lie about that." Which is fine trusting your employee (even though people freaking forget when they deal with 100's of people... who can be expected to remember verbatum interaction with a person for the first time.... I remember because it's my very first DIY transmission job, and i was very nervous and insanely focused)

So I said "Well I'm not trying to lie about this either." To which he said "Yeah... well, ok."

Now obviously there are more interactions than highlighted here (He offered 3 quarts free fluid "Not because my employee recommended the wrong fluid, but you have a problem" (She very much did recommend the wrong fluid whether or not she remembers).

Customer support had said they'd help me get it drained out, and the store manager refused because his employee did not recommend the wrong fluid (Despite me remembering her pointing to a bunch of dexron iii/mercon fluids....)

Now, all in all, this is more or less my fault for relying on the cashier's at OReilly's Auto Parts to accurately tell me what fluid I need instead of spending even more time (I had looked and looked, but I guess I should have called the dealership first for prime/reliable advice). That's the main reason I tried to remain civil and avoid all attempts at pointing fingers at a human to get my situation resolved.

Was very much not appreciative at basically saying that it is ME that is the person who is lying. Cuz evidently... this employee has perfect memory I guess.

Am new to DIY and was excited to have this shop so near me, but I'll probably drive a little further to get parts from another shop nearby while only using this place to dump...

I've been to this store a few times and the staff has always been very helpful.

I recently purchased a battery for my vehicle, but discovered it was the incorrect one. I came back to return the battery and the employee, Teresa, realized that they had an error in their catalogue immediately after entering in my vehicle information. Teresa quickly found my order, processed the return, and even got me core so that I could bring it to my mechanic who I had install the correct battery.

Since I've worked for several years for a company that directly competes with O'Reilly, I know that errors like these happen. I was extremely impressed though with how Teresa handled the situation and with her...

We had brought our son’s car home from college to have a $300 repair done. The night before my husband was to take the car back to him, I noticed the right headlight was out. It’s always something! My husband works nights as a truck driver so I went myself to OReillys in Rosemount MN to buy the headlight hoping I could figure out how to do it and save my husband some time and trouble. Lucas, at OReillys, offered to change it out for me and he did it so much quicker then I could have. Thank you Lucas! Our Rosemount OReillys should hang onto you! ...