JCPenney — Local services in Rosenberg

Please, for your own safety, any customer, please think about reading my review.

I went to this J.C. Penney nearest to my house on December 16 at roughly 5:00 p.m. to return a makeup item that had given me an allergic reaction. I was greeted rudely as soon as I arrived, but I chose to ignore it because I was trying to convince myself that perhaps these girls were just having a rough day. I understand.

When I started to explain that I was returning the item due to an allergic reaction, the girl interrupted me and said they couldn't because it was used. Her manager laughed along with her as she said, "Not gonna lie girl, this looks used." in the most ghetto unprofessional way. She went on to say you can only exchange it for the same product.

I replied, "Well, I had an allergic reaction, so that won't work. We can work things out, I'm sure.” My mother interrupted, asking to speak with the manager. The manager yelled at her, telling her that she was in fact the manager. My mother was shocked finding it hard to believe that a manager was responding to us in that way. she demanded to find the top manager; she yelled, "I'm the manager," once again.

Since nobody enjoys having their mother yelled at, I told them assertively, "Okay, it's okay. I don't care about the product, but please treat your customers with professionalism.” Clearly, the truth upset them, as they retaliated by yelling back at me. Got so bad that the black female there had to be restrained by her "manager" after threatening to HIT me. OVER A PRODUCT OF MAKEUP and constructive criticism about your horrible customer service. At the age of seventeen, I work in retail, and I avoid bringing up employee issues because I would be the first to admit that meeting clients' requirements might be difficult at times, but to threaten to HIT a minor over something like this is just not acceptable. It was very juvenile and quite disgusting. My biggest regret was not calling the police on spot and reporting an assault by threat.

I still find it hard to believe that J.C. Penney could have employed somebody of this class. Willing to assault a customer as soon as they encounter an issue that may be resolved quickly, quite unprofessional, and I'm genuinely rather disappointed with jcpenney. The irony of it all is that I went to a different JCPenney in the end and was reimbursed for the merchandise for which they had threatened to assault me over. And i’ll even attach the photo of the return. SUPER...

This is in regards to their optical department. This experience was by far the worst customer experience I have ever had. I ordered a pair of glasses during their Father's Day special back on June 10. As I placed my order I was told it would take roughly 3 weeks to get them in and to expect them on the 1st of July. I had previously lost my old pair but thought sure why not. I got a call on the first only to be told one of the lenses broke and I would have to wait another 3 weeks for them to make me a new lens. At this point I'm mad. By the 19th of July I hadn't heard anything yet and decided to call them. They had no knowledge of what was going on with my glasses so I called their customer support hotline. Gladys was the lady who failed to help me and when I compared my experience to my brother's swift experience with a different optical provider, she said, "well that's how businesses do business." I then demanded to talk to the area director and she finally informed me that the glasses I selected had broken and that was the reason for the delay. I went roughly 8 weeks without glasses and dealing with people that were giving me false information until I finally got them, only to not be able to see out of my right eye. I go back to my optometrist only to be informed that the lens in my right eye did not have my prescription. I go back to the store and demand that they correct their mistake and they told me no problem it would only take an additional 3 weeks for them to correct them. I went to LensCrafters and they quoted me a day. I recommend...

I scheduled an appointment with the JCP Salon online for today for a 7pm appt with Quinette Smith & I left a note online requesting to come earlier if any openings came up. I had not received a response, so I arrived around 6pm just in case there was any option of starting early. To my surprise, the salon was CLOSED, LIGHTS OFF, NO ONE TO SPEAK WITH! I went to every register awaiting to speak with someone to question what was going on, but each register had at least 2 people in line ahead of me. By the time I go to the car, I called the general number and asked if the Salon was closed indefinitely. The person who answered the phone put me on hold so she could check. After she returned to the phone, I explained how I had made an appointment online and she replied the salon closes at 6pm. I then explained to her that the online appointment was made for 7pm. She put me on hold again and returned stating there was a family emergency so the salon closed early. I asked why I wasn't contacted and explained that it was unprofessional not to communicate with patrons in these situations. She replied stating "that's not my department, so you will have to call and talk to them". I'm shocked at the unprofessionalism all around at this point. Is there only 1 person working the salon? Was a manager not informed that the salon was closing early so the appointments could be checked/rescheduled/etc? I hope this review helps others understand that they should not expect decent service at...