Olive Garden Italian Restaurant — Restaurant in Rosenberg

Me and my wife set out to go on a nice dinner. It was a beautiful day. I was happy and full of joy until I walked into this terror of a so-called restaurant when I first walked in. I was immediately rushed with the unbearable smell. They called Alfredo sauce When I had sat down this Young lady approached us asking if we was ready to order I said no Miss we need a minute to look at the menu. Honestly we didn’t. My wife is a platinum member here at Olive Garden but after we looked at the menu, we decided to go with something new but when it came out, it was nothing like it was written on the menu and my chicken was harder than the cobblestone walkway outside I didn’t even have to tell the manager or something was wrong. He noticed me violently lunging at the dish, trying to cut open this chicken cutlet. Over and said are you OK? I turned angrily holding this knife saying no this chicken is hard as the cobblestone out like outside He giggled and said I understand. Would you like me to replace it? I said no I would like my usual five minutes later they bring me out my canceled chicken Alfredo Which looks like a four-year-old made it it wasn’t even mixed, and who the hell puts french fries, and ketchup on the side of Alf after we proceeded to eat a horrible disaster dinner my wife ordered her second salad of the date and the waitress just threw the salad and didn’t even ask my wife if she wanted some cheese Of course my wife wanted cheese, but the waitress didn’t care and I seen a little tear. Come down my wife’s eye, but I didn’t wear any men would you? I kept calm, spoke to the manager. We proceeded to let it go and asked for a moose Thai cake. Never been to Olive Garden. It’s just a chocolate slice of cake. The waitress proceed to come tell us yep we’re gonna serve your cake Because it’s in the freezer and it’s frozen and there’s nothing we could do when my Dumb enough asked, can we change it to another chocolate cake the waitress stood there 10 toes down, looked my wife in the eyes and said I already added it to your And then rolled her eyes and stormed off my wife, began to start seeking because she wants to box it I calmed her down. We ordered the chocolate lasagna cake. Sidenote chocolate lasagna cake was a 10 out of 10. I threw my money on the table because when I asked for a receipt, she didn’t hear me. She walked away I didn’t wanna sit there no more so I threw the money on the table when I walked out my wife is currently in the passenger seat crying because she still wants Olive Garden and I told her no it’s a night time this week you have Olive Garden. She persists to go to the one in Sugarland. I guess I’ll be there in an hour. Check out my...

Thought I would try this location for a change while I was in the area. I was first put off when the waiter told us that he was double sat, which I thought was pretty unprofessional so I asked him does that mean you don't want to wait on us or you can't? And he said no it's not a problem. We proceeded with dinner and I ordered the soup with my meal however, the first one brought out was incorrect. They quickly resolved the problem and we resumed ordering. What I thought at first was starting off to be a bad dinner ended up quite surprisingly well. The appetizer my boyfriend ordered was absolutely delicious, something I probably would not have tried but was very glad that I did. Our entrees we're delicious, however I did have to send mine back because the chicken was still pink. They were very kind and quick to fix the problem and even got a special visit from the kitchen manager DeShawn who is very professional and a pleasure to deal with. Our waiter, Griffin, offered us a free dessert for our trouble which worked out perfectly because it was my boyfriend's birthday. We ordered the beignets which were absolutely delicious. We were also given special service by our friend Griffin, whom did a presentation utilizing whipped cream and drizzled chocolate to dip them in which was absolutely divine. In my eyes, he totally atoned himself for any previous errors he may have made by being very courteous very kind and very personable. I would absolutely come back here again and ask for him by name. We will absolutely be...

I gave them this score because the order was correct but luke warm, customer service was a joke , I waited at the bar for my to-go-order for a longtime I had to stop a server in route to the kitchen to get me some help managers walked out from the kitchen never asked if I needed help finally a server pointed to manager and told him I needed help but he didn't help he continued his conversation with another employee this location always has problems with service I was able to look into the kitchen as they opened the door nasty floor greases and trash all over the floor all I can say is health department don't come during meal service...Update 02/27/2017 much improvement on the service they had a cashier at the station and the young lady only had to pull order from kitchen it was hot and everything on the order was correct this time !!! I don't like giving bad reviews because most of these places I love , but when the service is on point I want the public to know that information also not just the bad so thanks Olive garden for stepping up after my complaint email to corporate office I haven't herd back from them yet but I like to think that my review had something good happen out of it..Update 03/19/2027 almost 2 weeks I haven't heard from a manager nor Regional manager I guess they know how bad this location seems to be word of mouth my co-workers talk about how bad this location is your Frontline employees will make you...